Shivanand Rai
Delhi
Summary
To secure a position with a leading organization that will offer a career growth and professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Associate
Sun Life Global Solution.
05.2024 - Current
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Maintained positive working relationship with fellow staff and management.
Junior Process Associate
Sun life Global Solution.
11.2023 - 05.2024
- Responsible for operational tasks associated with defined benefit plans in compliance with plan provision.
- Working with online tools to model pension benefits under different Annuities scenarios.
- Working with auditors to resolve insurance payment and billing error.
- Ensure that the policy requirement is fulfilled, including any necessary medical examinations.
- Assisting in maintaining member's data, payment, and Funds Allocation.
- Cross- Trained Resource supports sub- processes to meet TAT.
- Enter customer funds into the system on a daily, weekly, or monthly basis.
- Assisting other team members whenever there is a volume spikes to help team meeting the desired target.
Education
Bachelor of Science -
Veer Bahadur Singh Purvanchal University
01-2020
12TH -
Central Board of Secondary Education
05-2017
10th -
Central Board of Secondary Education
01-2015
Skills
- Strategic resource management
- Quality assurance auditing
- Mentorship and training development
- Standard operating procedure verification
- Effective conference calls and presentations
- Professional email writing
- Leadership in team settings
- Proficient in Microsoft Office Suite
- Data analysis expertise
Certification
Diploma in MS-Office
Attainments
- Shared couple of Best Practice ideas to gain FT savings
- Employee of the Quarter in 2025
Technical Qualifications
- Knowledge of MS-Excel: General functions and maintenance of workflow sheets, data analysis
- Proficient in MS Word & MS-Power point: Preparing slides for presentation, preparing word document, formatting etc.
Personal Information
- Date of birth: 23/09/1999
- Gender: Male
- Nationality: Indian
- Marital status: married
Languages
- English
- Hindi
Training
- Conference call essential
- Presentation Skills
- E-Mail Writing Skills
- Team Leading skills
- Microsoft office (Word, PowerPoint, Outlook, Excel)
Timeline
Process Associate
Sun Life Global Solution.
05.2024 - Current
Junior Process Associate
Sun life Global Solution.
11.2023 - 05.2024
Bachelor of Science -
Veer Bahadur Singh Purvanchal University
12TH -
Central Board of Secondary Education
10th -
Central Board of Secondary Education
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