Summary
Overview
Work History
Education
Skills
Certification
Attainments
Technical Qualifications
Personal Information
Languages
Training
Timeline
Generic

Shivanand Rai

Delhi

Summary

To secure a position with a leading organization that will offer a career growth and professional development.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Process Associate

Sun Life Global Solution.
05.2024 - Current
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Maintained accurate records of all transactions related to processes in accordance with company guidelines.
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Maintained positive working relationship with fellow staff and management.

Junior Process Associate

Sun life Global Solution.
11.2023 - 05.2024
  • Responsible for operational tasks associated with defined benefit plans in compliance with plan provision.
  • Working with online tools to model pension benefits under different Annuities scenarios.
  • Working with auditors to resolve insurance payment and billing error.
  • Ensure that the policy requirement is fulfilled, including any necessary medical examinations.
  • Assisting in maintaining member's data, payment, and Funds Allocation.
  • Cross- Trained Resource supports sub- processes to meet TAT.
  • Enter customer funds into the system on a daily, weekly, or monthly basis.
  • Assisting other team members whenever there is a volume spikes to help team meeting the desired target.

Education

Bachelor of Science -

Veer Bahadur Singh Purvanchal University
01-2020

12TH -

Central Board of Secondary Education
05-2017

10th -

Central Board of Secondary Education
01-2015

Skills

  • Strategic resource management
  • Quality assurance auditing
  • Mentorship and training development
  • Standard operating procedure verification
  • Effective conference calls and presentations
  • Professional email writing
  • Leadership in team settings
  • Proficient in Microsoft Office Suite
  • Data analysis expertise

Certification

Diploma in MS-Office

Attainments

  • Shared couple of Best Practice ideas to gain FT savings
  • Employee of the Quarter in 2025

Technical Qualifications

  • Knowledge of MS-Excel: General functions and maintenance of workflow sheets, data analysis
  • Proficient in MS Word & MS-Power point: Preparing slides for presentation, preparing word document, formatting etc.

Personal Information

  • Date of birth: 23/09/1999
  • Gender: Male
  • Nationality: Indian
  • Marital status: married

Languages

  • English
  • Hindi

Training

  • Conference call essential
  • Presentation Skills
  • E-Mail Writing Skills
  • Team Leading skills
  • Microsoft office (Word, PowerPoint, Outlook, Excel)

Timeline

Process Associate

Sun Life Global Solution.
05.2024 - Current

Junior Process Associate

Sun life Global Solution.
11.2023 - 05.2024

Bachelor of Science -

Veer Bahadur Singh Purvanchal University

12TH -

Central Board of Secondary Education

10th -

Central Board of Secondary Education

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Shivanand Rai