SHIVANGI BHATIA
Gurugram
Summary
Experienced Crew Control professional specializing in crew operations, roster management, and regulatory compliance. Proven ability to manage disruptions, optimize scheduling, and ensure operational integrity while coordinating with stakeholders to deliver seamless crew management solutions. Adept at utilizing data-driven decision-making to enhance efficiency and reduce costs in aviation operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Executive - Crew Control
IndiGo
Gurugram
11.2023 - Current
- Handled real-time disruptions, implementing efficient solutions to minimize operational impact, and maintain schedule integrity.
- Liaised with pilots, cabin crew, and management teams to convey essential roster modifications.
- Conducted data analysis on crew performance and scheduling trends, leading to process improvements and increased efficiency.
- Managed inbound and outbound communication, promptly addressing crew inquiries and operational issues.
- Worked in a rotational roster, handling time-critical decision-making under pressure.
Executive - Crew Control
IndiGo
Gurugram
05.2022 - 11.2023
- Created and adjusted rosters to ensure adherence to regulations.
- Efficiently handled scheduling conflicts, accommodating operational requirements and crew choices.
- Liaised with key stakeholders to streamline crew movement and optimize shift assignments.
- Contributed to data-driven decision-making by identifying trends in crew scheduling and performance.
Officer 3PL (Operations)
National Commodities Management Services Limited
Gurugram
07.2021 - 04.2022
- Managed logistics and supply chain operations, ensuring efficient movement of goods and personnel.
- Implemented process improvements that increased operational efficiency.
Reservation Executive
SpiceJet Limited
Gurugram
12.2020 - 04.2021
Education
Master of Business Administration - MBA - Business Analytics
UPES
07.2024
Master's degree - Business Analytics
UPES
07.2024
Postgraduate Diploma - Supply chain and logistics
Indian Institute of Technology, Patna
05.2024
Bachelor of Business Administration - BBA - Aviation/Airway Management and Operations
UPES
01.2020
Lean six sigma - Green belt - Aviation /Travel and Tourism
KPMG Learning Academy Malta
01.2018
Skills
- ✅ Crew Scheduling & Roster Management
✅ Disruption Handling & Problem- Solving
✅ DGCA Regulatory Compliance
✅ Stakeholder Communication
✅ Amadeus, AIMS and Navitaire
✅ Data Analysis & Reporting
✅ Conflict Resolution
Certification
- Aircraft Lease Training - IALTA - International Aviation Lease Training Association
- Combatting Human Trafficking - ACI World - Airports Council International
- Lean Six Sigma Green Belt - KPMG
- Business Operations Support in Google Sheets - Coursera
- Create Charts and Dashboard using Google Sheets - Coursera
Accomplishments
- Effective Conflict Resolution: Resolved over 98% of scheduling conflicts on time successfully.
- Enhanced Scheduling Efficiency: Analyzed data to reduce scheduling inefficiencies by 20%.
- Regulatory Compliance Maintained: Maintained 100% compliance with crew scheduling regulations.
Training
- Aviation: Passenger Service and Handling - Udemy
- Communication in the 21st Century - Workplace - Coursera
- Fundamentals of Management - Coursera
- Foundation in Travel and Tourism with Amadeus - International Air Transport Association (IATA)
- Fundamentals on Amadeus for Reservation and Ticketing - null
Projects
Does nature/personality of a person affect his/her destination choice. Supply chain resilience in Aviation
Awards
- 6E Achievers - Employee of the month
- 6E OCC- Fab Debutant 2022-23
- Successfully Completed Diploma in Travel and Tourism with Amadeus.
Timeline
Senior Executive - Crew Control
IndiGo
11.2023 - Current
Executive - Crew Control
IndiGo
05.2022 - 11.2023
Officer 3PL (Operations)
National Commodities Management Services Limited
07.2021 - 04.2022
Reservation Executive
SpiceJet Limited
12.2020 - 04.2021
Master of Business Administration - MBA - Business Analytics
UPES
Master's degree - Business Analytics
UPES
Postgraduate Diploma - Supply chain and logistics
Indian Institute of Technology, Patna
Bachelor of Business Administration - BBA - Aviation/Airway Management and Operations
UPES
Lean six sigma - Green belt - Aviation /Travel and Tourism
KPMG Learning Academy Malta
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