Shivangi Duggal
Kanpur
Summary
A versatile and results-oriented professional with a strong foundation in computer science and a passion for creative projects. Skilled in video editing, graphic design, and content creation, with hands-on experience in Adobe Photoshop, Illustrator, and Premiere Pro. Possesses excellent communication and problem-solving abilities, with a proven track record of creating compelling visual content and managing projects from concept to completion.
Overview
10
10
years of professional experience
Work History
Freelancer
Freelancing
Kanpur
07.2020 - 06.2024
- Freelance Designer, Editor, & Writer | August 2020 - Present
Managed and delivered various creative projects, including video editing, graphic design, and digital invitations.
Collaborated with clients to understand their vision and translate it into high-quality visual content.
Successfully delivered projects that met client specifications and deadlines.
Wrote, edited, and proofread content for various clients, ensuring high quality and timely delivery.
Customer Executive
Flipkart
08.2020 - 11.2020
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
- Analyzing financial data, identifying trends, and developing strategies to improve the Organization performance.
Maintained excellent customer. satisfaction scores by effectively addressing customer inquiries and resolving issues.
Implemented new procedures that improved efficiency and streamlined operational services.
Trainee
BSNL
05.2014 - 08.2014
- Implemented new procedures and functionalities that improved efficiency and streamlined operations for services.
Education
Polytechnic Diploma - Computer Science
SSRT Girls Polytechnic
Kanpur, UPBachelor of Commerce -
CSJMU
Kanpur, UPSkills
- Creative & Technical Skills
Video & Photo Editing: Adobe Premiere Pro, Adobe Photoshop, Adobe Illustrator, Canva
Content Creation: Content Writing, Copywriting, Editing, Proofreading, Research, SEO (Search Engine Optimization)
Design: Graphic Design, Cinematography
Languages: C, C
Freelance & Professional Skills
Project Management: Client Communication, Time Management, Meeting Deadlines
Business Acumen: Self-Motivation, Networking
Soft Skills: Problem-Solving, Communication, Leadership, Customer Service
Microsoft Office Suite: MS Word, Excel
Communication Skills
Successfully led a team to exceed goals while maintaining excellent customer satisfaction scores.
Languages
Hindi
First Language
English
Proficient
C2
German
Upper Intermediate
B2
Chinese (Mandarin)
Beginner
A1
Punjabi
Upper Intermediate
B2
Spanish
Beginner
A1
Timeline
Customer Executive
Flipkart
08.2020 - 11.2020
Freelancer
Freelancing
07.2020 - 06.2024
Trainee
BSNL
05.2014 - 08.2014
Polytechnic Diploma - Computer Science
SSRT Girls Polytechnic
Bachelor of Commerce -
CSJMU