Shivangi Sharma
Domain Trainee
Delhi
Summary
Forward-thinking Operations Specialist bringing 8 years of expertise in Accounts Payable for Finance sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in AS400, Peoplesoft, SAP Concur and WorkView.
Overview
9
9
years of professional experience
Work History
Domain Trainee
Genpact Stellar 135 Building
03.2018 - Current
- Maintained accurate records of each trainee's progress throughout program for future reference and evaluation purposes.
- Developed strong working relationships with trainees, fostering supportive learning environment.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
- Managed end-to-end Purchase-to-Pay (P2P) cycle, meeting SLAs, supporting continuous improvement initiatives, and ensuring SOP adherence, prepare in/ out flow Data of Invoices.
- Conducted audits of PO and non PO invoices and expense reports, created management reports, and participated in month/year-end closing activities.
- Preparing scoreboard to showcase with the clients about the process performance in terms of accuracy & timelines.
- Handling Onshore team and Vendors queries. Allocating work among teams members.
- Created and maintaining process SOP,s .
- Provide coaching and feedback to team members to enable them to improve and be more efficient.
- Handling Rejections, processing American Express, Wire/ EFT Payments.
- Got trained for R2R process as backup.
Customer Relationship Officer
Hinduja Global Solutions, HGS
12.2016 - 03.2018
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using right methods/tools.
- Handle customer complaints and ensure to provide resolution.
- Keep records of customer interactions, process customer accounts and file documents.
Tele-Recruiter
Sourcing Plus
09.2015 - 11.2016
- Enhanced company brand visibility within target markets by attending job fairs, industry events, and leveraging social media platforms.
- Contributed valuable insights to internal discussions regarding improvements to recruitment tools, resources, and training materials based on firsthand experiences as Tele-recruiter.
- Collaborated with team members to develop new strategies for identifying top talent in competitive market.
- Arrange telephonic interviews for interviewers.
Education
Bachelor of Arts - English Hons.
Delhi University
New Delhi, DL 04.2001 -
MBA - International Marketing
ICFAI University
Delhi 04.2001 -
Skills
Conflict resolution
Vision and flexibility
Creative thinking
Adaptability
Multitasking Abilities
Time management abilities
Accomplishments
- Recognized consistently for outstanding performance.
- Have been recognized for supporting my peers to meet up with the business requirements via (coaching, training, and extended floor support)
- Green Belt Lean Certified – Provide lean idea’s for making the process automated.
- Standardized and streamlined the processes.
- Refinement of Control Areas to ensure process is compliant as required.
Timeline
Domain Trainee
Genpact Stellar 135 Building
03.2018 - Current
Customer Relationship Officer
Hinduja Global Solutions, HGS
12.2016 - 03.2018
Tele-Recruiter
Sourcing Plus
09.2015 - 11.2016
Bachelor of Arts - English Hons.
Delhi University
04.2001 -
MBA - International Marketing
ICFAI University
04.2001 -