Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ajit Patil

Domain Trainee – Band 4

Summary

Results-driven professional with over 12 years of experience in US Life and Annuity Disbursement Operations (Money-Out Operations). Proven expertise in transaction processing, handling escalations, conducting quality assurance, and delivering team training. Skilled in task delegation, workflow management, and effective communication with onshore teams to ensure seamless process execution and compliance.

Overview

24
24
years of professional experience
3
3
Languages

Work History

Domain Trainee

Genpact India Pvt. Ltd.
08.2022 - Current
  • Handle customer escalations, ensure quality assurance – QA, deliver process training, assign tasks, and coordinate with the onshore team for updates and issue resolution.
  • Manage end-to-end processing of US Life & Annuity disbursement transactions including surrenders, partial withdrawals, loans, 1035 exchanges, annuitizations, dividends, tax-related activities, and payment reissues.
  • Process complex financial requests including 1099/W-4P/W-9/W-8BEN forms, EFT/ACH payments, foreign wire transfers, refunds, and tax withholding adjustments.
  • Review reconciliation reports, resolve suspense items, and support compliance with IRS regulations and client service standards.

Senior Process Executive

Cognizant Technology Solutions Pvt. Ltd.
04.2013 - 08.2022
  • Handled customer escalations, performed quality audits – QA, delivered training, delegated tasks, and regularly coordinated with onshore teams for updates and issue resolution.
  • Managed end-to-end processing of US life insurance disbursement transactions including surrenders, partial withdrawals, loans, annuitizations, 1035 exchanges, maturity payouts, and tax-related activities.
  • Processed complex financial and compliance requests such as 1099, W-9, W-8BEN forms, EFT/ACH payments, foreign wire transfers, tax refunds, suspense clearances, and reconciliation reporting.

Senior Customer Care Executive

EXL Services Pvt. Ltd.
07.2010 - 04.2013
  • Processed new business, renewals, and change endorsement transactions for commercial insurance policies including Auto, Liability, Workers' Compensation, and Marine.
  • Handled coverage additions/deletions, policy updates, and delivered client-requested reports with accuracy.
  • Consistently achieved daily productivity targets while maintaining high DPU – Documents Per Unit quality standards.

Customer Care Executive

IBM-Daksh
04.2009 - 07.2010
  • Handled high-volume inbound calls, delivering prompt and effective support.
  • Resolved customer queries, processed service requests, and addressed complaints with clear communication and empathy.
  • Maintained accurate call documentation to ensure smooth follow-up and case tracking.

Operating Engineer

Enkei Cast Alloy Ltd
09.2004 - 01.2009
  • Operated LPDC (Low Pressure Die Casting) machines, maintained process parameters, ensured quality standards, met production targets, and resolved technical issues.

Clerk/Typist

Jotirling Co-operative Credit Society
01.2001 - 08.2004
  • Collected payments from account holders, provided loan-related information, and assisted customers in completing documentation and other banking formalities.

Education

Bachelor of Science - B.Sc. in Physics

KBP College
Urun-Islampur, Sangli
04.2001 -

Skills

Problem-Solving

Interests

Fitness & Health: Regularly engage in fitness activities to stay healthy and maintain work-life balance

Timeline

Domain Trainee

Genpact India Pvt. Ltd.
08.2022 - Current

Senior Process Executive

Cognizant Technology Solutions Pvt. Ltd.
04.2013 - 08.2022

Senior Customer Care Executive

EXL Services Pvt. Ltd.
07.2010 - 04.2013

Customer Care Executive

IBM-Daksh
04.2009 - 07.2010

Operating Engineer

Enkei Cast Alloy Ltd
09.2004 - 01.2009

Bachelor of Science - B.Sc. in Physics

KBP College
04.2001 -

Clerk/Typist

Jotirling Co-operative Credit Society
01.2001 - 08.2004

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Ajit PatilDomain Trainee – Band 4