Rayees Ahmad
Domain Trainee
Delhi
Summary
Domain Trainee supporting quality audits, dashboard reporting, and SOP controls across claims operations. Coordinates weekly and monthly governance calls, allocates work, and trains new joiners to keep team output aligned. Contributes to workflow improvements, including an automation idea for claim processing and better case handling.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Domain Trainee
Genpact
10.2024 - Current
- Responsible for managing audits and quality processing within the team.
- Assisting management: Helping with day to day operations, such as implementing new policies, weekly and monthly governance calls, preparation of weekly and monthly reports.
- Allocation and work distribution.
- Providing team support to achieve common goals.
- Handling daily conversations with onshore.
- Responsible for managing dashboards for weekly and monthly calls.
- Overseeing SOP - related tasks and creating checklists for the team.
- Responsible for training new folks and profile creation for client.
- Helping staff with special projects by setting up schedules and organizing resources.
- Provided the idea to automate the process of claim processing.
Process Developer
Genpact
08.2020 - 10.2024
- Responsible for preparing Risk, Paid and Claims Bordereaux.
- Managing daily operations of team to get the work done in absence of manager.
- Providing team support to achieve common goals.
- Training new folks for insurance basics and Lloyd's market essentials.
- Handling critical claims and responsible for providing quality feedback for escalations.
Senior Associate.
Wipro
10.2016 - 04.2020
- Responsible for processing of health care claims with more than 96% of accuracy.
- Creating FNOL and indexing of claims.
- Responsible for releasing payments against the claims field to the plan benefit of the customer.
- Rework of the resubmitted claims.
- Aligned in wellness que to process high dollar and escalated cases.
Education
Master of Arts - Public Administration
IGNOU
01-2016
Bachelor of Arts - undefined
University of Kashmir
01-2012
Skills
Claim Processing
Quality Analysis
Interpersonal and Presentation
Email monitoring/Handling
Reporting Management
Advance Excel
Auditing and Training
Timeline
Domain Trainee
Genpact
10.2024 - Current
Process Developer
Genpact
08.2020 - 10.2024
Senior Associate.
Wipro
10.2016 - 04.2020
Bachelor of Arts - undefined
University of Kashmir
Master of Arts - Public Administration
IGNOU