SHIVANGI SINGH
Noida
Summary
Detail-oriented Accounts Receivable professional with expertise in the Order to Cash cycle, focusing on trade and non-trade dispute management for US and Australian clients. Skilled in SAP Dispute Management and credit memo processing, with a strong background in dispute resolution and compliance. Effectively reduces dispute aging, enhances billing accuracy, and manages high-volume workloads.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Associate
WNS
gurugram
11.2025 - Current
- Manage trade and non-trade disputes and deductions for Australia-based customers
- Handle trade deductions related to pricing differences, promotional allowances, shortages, returns, rebates, freight and FVL
- Clear open AR items and close disputes within defined SLAs
- Approve valid deductions by raised credit and reject invalid deductions with complete documentation
- Follow up with customers for missing or incorrect backup documentation
- Monitor dispute aging reports, prioritizing high-value and aged disputes
- Perform reason code analysis to identify recurring deduction trends
- Maintain daily trackers for disputes, deductions, and customer follow-ups
- Manage high-volume workloads with strong accuracy and policy compliance
Senior Associate
Wipro
Noida
02.2023 - 10.2025
- Reviewed and audited 20,000+ invoices with 99.5% accuracy
- Processed invoices in Reed Group systems, ensuring timely and error-free billing
- Supported O2C lifecycle, including invoicing, revenue recognition, and dispute handling
- Recorded, recognized, and analyzed monthly revenue, proactively flagging risks
- Validated invoice data using time reports, expense reports, calculation tools, headcount tables, and evidences
- Managed Global Remittances mailbox and tracked incoming payments
Education
SAP FICO - (S 4 HANA)
Aptron
NOIDAB.Com -
CSJMU(Kanpur University)
kanpur01.2019
Skills
- Accounts receivable management
- Order to cash processes
- Dispute and deduction resolution
- SAP S/4HANA expertise
- Reason code analysis
- Aging and SLA oversight
- Invoice creation and validation
- Revenue recognition strategies
- New hire training facilitation
- Microsoft Excel, Workday, and SharePoint proficiency
Certification
- Tally ERP 9
- MS Excel
- SAP FICO (S/4 HANA)
Timeline
Senior Associate
WNS
11.2025 - Current
Senior Associate
Wipro
02.2023 - 10.2025
SAP FICO - (S 4 HANA)
Aptron
B.Com -
CSJMU(Kanpur University)