Shivani Chauhan
Senior Manager - Key Account Management
Noida
Summary
Dynamic Account Manager with over 4 years of experience, spearheaded key account management, enhancing client retention and revenue through strategic relationship building and data-driven strategies. My adeptness in project management and strong communication fostered cross-functional collaboration, ensuring project excellence and stakeholder satisfaction. Achievements include significantly boosting client satisfaction and revenue, underpinned by a commitment to adaptability and accountability.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager
Paytm Mloyal
02.2020 - Current
- Managed and grew portfolio of 50+ high-value accounts.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Conducted regular account reviews & meetings to identify areas for improvement or potential risks, taking corrective action as needed.
- Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
- Facilitated successful contract renewals by proactively addressing client concerns, ensuring continued business partnerships.
- Managed diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
- Balanced competing priorities while managing multiple accounts simultaneously, delivering consistently high-quality results.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Collaborated with internal teams to ensure timely and accurate project delivery to clients.
- Provided strong leadership to enhance team productivity and morale.
- Monitored industry trends to stay ahead of competitors, offering relevant solutions to customers' needs.
Education
MBA - International Marketing & Sales
Amity International Business School
Noida 07.2018 - 01.2020
BBA - International Business & Marketing
Amity International Business School
Noida 07.2015 - 04.2018
Skills
Strategic Outlook
Data Driven Mindset
Relationship Management
Cross-Functional Collaboration
Account Retention
Strong Communication Skills
Project Management
Adaptability
Accountability
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Reading
Travel
Meeting New People
Timeline
Senior Manager
Paytm Mloyal
02.2020 - Current
MBA - International Marketing & Sales
Amity International Business School
07.2018 - 01.2020
BBA - International Business & Marketing
Amity International Business School
07.2015 - 04.2018
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