Shivani Meka
IT Analyst | Nexthink | Splunk
Hyderabad
Summary
Highly organized and collaborative professional with 6+ years of experience at Tata Consultancy Services (TCS), specializing in data analytics, performance monitoring, reporting, and visualization. Skilled in Nexthink, Splunk, and Power BI tools with extensive experience in crafting advanced queries, creating dynamic dashboards, and enhancing system performance for improved operational efficiency. Adept at creating detailed reports and presentations, and skilled in troubleshooting and resolving technical issues.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Nexthink
Tata Consultancy Services (TCS)
06.2022 - Current
- Proficient in using Nexthink to monitor real-time end-user experience, system performance, and IT infrastructure.
- Leveraged Nexthink to monitor and analyze Digital Employee Experience (DEX) by tracking key metrics like application performance, device health, network connectivity, and system availability from the employees' perspective.
- Developed custom Nexthink dashboards to track critical metrics across endpoints, such as system health, network performance, and application usage, enabling proactive issue resolution.
- Configured custom alerts in Nexthink to track CPU usage, memory consumption, application crashes, network connectivity, Wi-Fi signal strength, and application latency.
- Developed data pipelines in Nexthink to transfer data to Azure Data Lakes for optimized storage and analysis.
- Leveraged Nexthink to gather data on user behavior, hardware performance, and application usage across all endpoints to understand trends, and make data-driven decisions.
- Conducted a detailed analysis of user interaction with applications, identifying areas for improvement in user experience.
- Leveraged Nexthink's real-time data to identify areas where employees encountered challenges with IT tools or software, and collaborated to address issues affecting their productivity and satisfaction.
- Experienced in configuring remote actions, amplifying, and campaigns in Nexthink.
- Hardware Refresh Cycle: Implemented a project to analyze and manage the hardware refresh cycle, ensuring timely upgrades and replacements to maintain optimal performance, and reduce downtime.
- Software Metering: Developed a software metering project to track and manage software usage, ensuring compliance, and optimizing software license utilization.
Splunk Developer
07.2019 - Current
- Mastered Splunk Search Processing Language (SPL) and developed complex queries to optimize searches.
- Designed and developed Splunk dashboards with drilldowns using tokens.
- Analysed data and identified issues by creating Splunk reports and alerts.
- Optimized search performance of Splunk queries, reducing dashboard loading times.
- Proactively monitored desktop estate health using Splunk dashboards and reports, created alerts for automation tools to resolve complex issues.
- Developed Splunk dashboards using HTML and CSS for better visualizations.
- Monitored PC performance, boot and login times, disk space issues, application/process performance, certificates, OS compliance, Windows/Office patch compliance, drivers, and network issues.
- Prepared monthly and weekly performance reports with deep analysis and created PowerPoint slides for presentations.
- Provided valuable insights into performance during applications deployments.
- Supported IT teams by providing detailed analysis and insights to optimize system performance and minimizing downtime.
Power BI
04.2023 - Current
- Created Power BI dashboards to represent monthly and weekly performance.
- Developed dashboards for OS upgrades, BSOD trends, PC Performance, and application crash trends using Power BI.
Education
B.Tech - Computer Science and Engineering
VNR Vignana Jyothi Institute of Engineering And Technology
05.2019
Skills
- Nexthink
- Splunk
- Power BI
- Data Analysis
- Data Visualization
- HTML /CSS
Certification
Splunk Certification
Timeline
Power BI
04.2023 - Current
Nexthink
Tata Consultancy Services (TCS)
06.2022 - Current
Splunk Developer
07.2019 - Current
B.Tech - Computer Science and Engineering
VNR Vignana Jyothi Institute of Engineering And Technology