SHIVANI SINGH
New Delhi
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
SENIOR EXECUTIVE SALES SUPPORT
VARTHANA FINANCE PRIVATE LIMITED
North West Delhi
01.2021 - Current
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Attended sales meetings and offered feedback on client interactions.
- Answered customer inquiries via phone, email, and chat.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer complaints regarding sales and service.
- Participated in regular training sessions related to software systems used by the organization.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Sales Executive
ANS FINSERV
North West Delhi
12.2020 - 12.2020
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Greeted customers to determine wants or needs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
Telesales Executive
MEX ENTERPRISES
North West Delhi
02.2018 - 12.2020
- Initiated friendly conversation with customers to determine level of assistance required.
- Provided product information and answered customer questions.
- Handled customer complaints in a professional manner.
- Educated customers on special pricing opportunities and company offerings.
- Monitored incoming emails and responded promptly to customer requests.
- Inputted notes into the system regarding customer conversations for future reference.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Developed strong relationships with customers by providing helpful advice and suggestions for products they may be interested in purchasing.
- Performed outbound calls to follow up on customer inquiries.
- Maintained up-to-date knowledge of company products and services.
Education
Bachelor of Arts - English Language And Literature
SATYAWATI COLLEGE,UNIVERSITY OF DELHI
NEW DELHI,INDIA12-2020
HSC - COMMERCE WITH C++
GURU TEGH BAHADUR PUBLIC SCHOOL
NEW DELHI,INDIA05-2016
High School Diploma -
DAYANAND PUBLIC SCHOOL
NEW DELHI, INDIA04-2014
Skills
- Procedure Implementation
- Performance Improvement
- Administrative Support
- Office Administration
- Report Preparation
- Operational Leadership
- Mail Handling
- Business Administration
- Technical Support
- Supporting sales staff
- Sales team support
- After-sales support
- Pre-sales support
- Support Documentation Composition
Languages
English
First Language
Hindi
Beginner
A1
Accomplishments
- Awarded as Employee of the quarter two times in Current Company.
- Promoted as Senior Executive Sales Support.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
SENIOR EXECUTIVE SALES SUPPORT
VARTHANA FINANCE PRIVATE LIMITED
01.2021 - Current
Sales Executive
ANS FINSERV
12.2020 - 12.2020
Telesales Executive
MEX ENTERPRISES
02.2018 - 12.2020
Bachelor of Arts - English Language And Literature
SATYAWATI COLLEGE,UNIVERSITY OF DELHI
HSC - COMMERCE WITH C++
GURU TEGH BAHADUR PUBLIC SCHOOL
High School Diploma -
DAYANAND PUBLIC SCHOOL
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