Summary
Overview
Work History
Education
Skills
Certification
Languages
Custom
Timeline
Generic

Shivanshu Mishra

Pune

Summary

Professional Summary

Insurance Operations professional with 2.5+ years of experience across ASR Verzekeringen and Allianz Nederland projects. Experienced in insurance policy administration, WOD UIT mutation processing, policy lifecycle management, customer and financial data validation, and payout processing. Skilled in handling policy updates, ensuring data accuracy, meeting SLA targets, maintaining compliance, and delivering high-quality operational support in a fast-paced insurance environment.

Overview

2
2
Languages
1
1
Certification
3
3
years of professional experience

Work History

Senior process executive

Infosys (Allianz Project)
Pune, Maharashtra
06.2026 - Current

Allianz Nederland – Pensioen Team

  • Managed the end-to-end pension policy lifecycle, including policy creation, amendments, renewals, and closures.
  • Processed pension-related policy mutations while ensuring compliance with business rules and regulatory requirements.
  • Performed validation of customer, policy, and financial data to maintain high levels of accuracy.
  • Handled pension payout processing by verifying eligibility, banking information, and payment details before disbursement.
  • Ensured data quality and maintained accurate records across insurance systems.

PROCESS EXECUTIVE

Infosys BPM (ASR Verzekeringen Project)
Pune
01.2024 - 05.2026
  • Process name - ASRProcessed WOD UIT mutation requests for insurance policies while ensuring accuracy and compliance with business rules.
  • Validated customer and policy information before executing financial and policy-related mutations.
  • Performed policy updates such as customer data changes, premium updates, payment method changes, and other approved policy amendments.
  • Maintained high accuracy while processing large volumes of insurance mutation requests within defined SLAs.
  • Ensured compliance with internal policies and regulatory guidelines during policy administration activities.
  • Investigated and resolved discrepancies by coordinating with internal stakeholders and support teams.
  • Updated policy and customer records in core insurance systems while maintaining complete audit trails.
  • Worked with ASR WOD UIT team

Education

BCA - Computer Application

ITM University
Gwalior
01-2023

12th Class - Maths

Navyug High Secondary School
Gwalior
01-2020

10th Class - All Subjects

Navyug Children High School
Gwalior
01-2018

Skills

  • Pension Administration
  • Insurance Operations
  • Policy Lifecycle Management
  • Policy Mutations
  • Pension Payout Processing
  • Data Validation
  • Financial Operations
  • Attention to Detail
  • Analytical Problem Solving
  • Quality Assurance
  • SLA Management
  • Compliance & Audit Support
  • Customer Data Management

Certification

  • Successfully completed T-100.
  • Successfully Completed PSDM Training.
  • Client appreciation awards.

Languages

English
Hindi

Custom

  • Playing Chess
  • Singing & Rapping
  • Editing videos & Images

Timeline

Senior process executive

Infosys (Allianz Project)
06.2026 - Current

PROCESS EXECUTIVE

Infosys BPM (ASR Verzekeringen Project)
01.2024 - 05.2026

BCA - Computer Application

ITM University

12th Class - Maths

Navyug High Secondary School

10th Class - All Subjects

Navyug Children High School
Shivanshu Mishra