Shivaprakash N Rai
Retail Sales Assosiates
Mangalore
Summary
Dynamic Senior Sales Executive with a proven track record at Croma Retail, excelling in client relationship management and sales development. Recognized for mentoring teams and enhancing customer satisfaction through effective problem-solving. Skilled in KPI tracking, consistently achieving sales targets and fostering long-term client loyalty.
Overview
14
14
years of professional experience
1
1
Certification
5
5
Languages
Work History
Senior Sales Executive
Croma Retail
04.2021 - Current
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
Senior Sales Executive
Reliance Retail
03.2015 - 11.2019
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Associate
Walmart
09.2011 - 01.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
No Degree - ITI AC TECHNICIAN
MITE
B.C Road 04.2001 -
No Degree - Arts
Vittal Pre-University
Vitla 04.2001 -
Skills
- Sales development
- KPI tracking
- Sales forecasting
- Client relationship management
- Territory management
- Customer relationship management
- Goals and performance
- Objection handling
- Business development and planning
- Sales team leadership
- Competitive analysis
Certification
Hardware and Networking
Exploring places
- Passionate about long-distance motorcycle riding and road trips, exploring new terrains and cultures.
- Enjoy exploring new places and experiencing different cultures.
- Passionate about weekend road trips and discovering scenic routes.
- Interested in motorcycle riding as a way to relax and enjoy nature.
- Love visiting historical or lesser-known locations during free time.
- Often go on solo or group rides to unwind and disconnect from routine.
- Like planning short getaways to explore nearby cities and towns.
Timeline
Senior Sales Executive
Croma Retail
04.2021 - Current
Senior Sales Executive
Reliance Retail
03.2015 - 11.2019
Sales Associate
Walmart
09.2011 - 01.2015
Hardware and Networking
04-2011
No Degree - ITI AC TECHNICIAN
MITE
04.2001 -
No Degree - Arts
Vittal Pre-University
04.2001 -
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