Shivi Jaiswal

Customer Support Associate

Lucknow

Summary

Dynamic Customer Support Executive with a proven track record at Amazon Development Centre, enhancing customer satisfaction through effective complaint handling and trend analysis. Skilled in managing inquiries via webchat and email, I excel in high-pressure situations, delivering empathetic support while streamlining processes for improved resolution times and customer loyalty.

Overview

years of professional experience

Work History

Customer Support Executive

Amazon Development Centre

10.2018 - 10.2024

Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Listened to customers' questions and concerns to provide answers or responses.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Streamlined support processes for faster resolution times and increased customer loyalty.

Education

B.Tech - Information Technology

Babu Banarasi Das (NIIT)

Lucknow, India

04.2001 -

Skills

Customer inquiry management (CIM)

Trend detection and analysis

Complaint handling

Customer service

Customer support via webchat and email

Timeline