Shivpal
New Delhi
Summary
Results-oriented professional with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Can work well under pressure and adhere to strict deadlines. Known for reliability, attention to detail, and effective problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Lead Credit Specialist
American Express
09.2020 - 02.2025
- Trained new batches as Job Content Coach.
- Supported the team as interim team leader.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Mentored junior team members in developing their skills in credit analysis and account management practices by the means of coaching & feedback.
- Got multiple awards such as Emerging leadership, Star performer and Centurion award.
- Managed approximately 60 incoming calls per day from Clients and serviced clients via emails, faxes and software manual updates.
Senior Customer Relationship Officer
Speicher Consulting services
02.2017 - 03.2019
- Implemented strategic upselling techniques, driving sales growth while maintaining a focus on customer satisfaction.
- Established strong rapport with key clients, fostering long-term partnerships and maximizing revenue opportunities.
- Followed through with client requests to resolve problems.
Tech Sales Executive
Prime Tech Solutions
02.2015 - 11.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Bachelor of Arts - English Honors
Manav Bharti University
Solan01-2014
Intermediate -
C.B.S.E Board
New Delhi01-2009
High school -
C.B.S.E Board
New Delhi01-2007
Skills
- Adaptability
- Leadership & management
- Training and mentoring
- Quality assurance
- Microsoft outlook, word, and Excel
- Telephone and email etiquette
- Effective communication
- Time management
Languages
English
Hindi
Hobbies and Interests
- Cooking
- Listening to music
- Exercising
Timeline
Lead Credit Specialist
American Express
09.2020 - 02.2025
Senior Customer Relationship Officer
Speicher Consulting services
02.2017 - 03.2019
Tech Sales Executive
Prime Tech Solutions
02.2015 - 11.2016
Bachelor of Arts - English Honors
Manav Bharti University
Intermediate -
C.B.S.E Board
High school -
C.B.S.E Board
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