Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shiv Pratap Singh

Shiv Pratap Singh

Technical Support - L1 Engineer
Bazpur (Uttarakhand)

Summary

Organized and Technology-inclined professional possesses troubleshooting capabilities and customer-oriented attitude. Experienced in providing network support to users and implementing technical solutions. Adept at analyzing system performance and knowledge of networking protocols. Successful at managing multiple priorities with a positive attitude.

Overview

2
2
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Technical Support - L1 Engineer

Techroutes Network Pvt. Ltd.
Gurgaon
11.2021 - Current
  • Connected to client's computer using remote access to install programs and troubleshoot device.
  • Provide basic technical support to end-users, helping them with network-related issues and increase satisfaction.
  • Evaluate and brake down user problems, using personal expertise and probing questions.
  • Diagnosed and troubleshoot network issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Maintain accurate and up-to-date network documentation, including diagrams, device inventories, and configurations.
  • Assist in making basic network changes or upgrades, such as adding new devices, replacing hardware, or expanding network capacity.
  • Continuously expand knowledge and skills in networking technologies through self-study.

Education

Bachelor of Arts - Economics, Political

Rajpal Singh Memorial College(MJPRU Bareilly)
Moradabad, Uttar Pradesh
07.2021 - 09.2023

Diploma - Electronics And Telecommunication

Government Polytechnic College
08.2017 - 10.2020

Seniors Secondary School -

R.K.S.V.M.I. College
Bazpur
04.2016 - 07.2017

Secondary School -

R.K.S.V.M.I. College
Bazpur
04.2014 - 05.2015

Skills

    Switching: V-Lan

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Timeline

Technical Support - L1 Engineer

Techroutes Network Pvt. Ltd.
11.2021 - Current

Bachelor of Arts - Economics, Political

Rajpal Singh Memorial College(MJPRU Bareilly)
07.2021 - 09.2023

Diploma - Electronics And Telecommunication

Government Polytechnic College
08.2017 - 10.2020

Seniors Secondary School -

R.K.S.V.M.I. College
04.2016 - 07.2017

Secondary School -

R.K.S.V.M.I. College
04.2014 - 05.2015
Shiv Pratap SinghTechnical Support - L1 Engineer