Shiv Pratap Singh
Technical Support - L1 Engineer
Bazpur (Uttarakhand)
Summary
Organized and Technology-inclined professional possesses troubleshooting capabilities and customer-oriented attitude. Experienced in providing network support to users and implementing technical solutions. Adept at analyzing system performance and knowledge of networking protocols. Successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Technical Support - L1 Engineer
Techroutes Network Pvt. Ltd.
Gurgaon
11.2021 - Current
- Connected to client's computer using remote access to install programs and troubleshoot device.
- Provide basic technical support to end-users, helping them with network-related issues and increase satisfaction.
- Evaluate and brake down user problems, using personal expertise and probing questions.
- Diagnosed and troubleshoot network issues.
- Monitored network hardware operations to evaluate proper configuration.
- Maintain accurate and up-to-date network documentation, including diagrams, device inventories, and configurations.
- Assist in making basic network changes or upgrades, such as adding new devices, replacing hardware, or expanding network capacity.
- Continuously expand knowledge and skills in networking technologies through self-study.
Education
Bachelor of Arts - Economics, Political
Rajpal Singh Memorial College(MJPRU Bareilly)
Moradabad, Uttar Pradesh 07.2021 - 09.2023
Diploma - Electronics And Telecommunication
Government Polytechnic College
08.2017 - 10.2020
Seniors Secondary School -
R.K.S.V.M.I. College
Bazpur 04.2016 - 07.2017
Secondary School -
R.K.S.V.M.I. College
Bazpur 04.2014 - 05.2015
Skills
Switching: V-Lan
Routing: RIP(v1, v2), IGRP, OSPF
Understanding of network hardwareTroubleshooting skillsTechnical Documentation & management
Communication skillsMultitasking Abilities
Timeline
Technical Support - L1 Engineer
Techroutes Network Pvt. Ltd.
11.2021 - Current
Bachelor of Arts - Economics, Political
Rajpal Singh Memorial College(MJPRU Bareilly)
07.2021 - 09.2023
Diploma - Electronics And Telecommunication
Government Polytechnic College
08.2017 - 10.2020
Seniors Secondary School -
R.K.S.V.M.I. College
04.2016 - 07.2017
Secondary School -
R.K.S.V.M.I. College
04.2014 - 05.2015