Virtual Customer Service Associate
Shiwangi Shekhar
Amazon
South Delhi
1
year of professional experience
5
years of post-secondary education
4
Languages
Dynamic customer service professional with experience at Amazon, excelling in problem-solving and technical troubleshooting. Proven ability to enhance customer satisfaction through effective communication and rapport building. Recognized for operational efficiency and promoting team success, consistently delivering high-quality support in fast-paced environments.
Work History
Virtual Customer Service Associate
6 Months- Resolved customer issues with knowledgeable and friendly service, fostering high customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- The process included both calls and chats which enhanced my communication skills and well as my typing skills as well.
- Executed NA Retail and SDS Amazon Flex processes, ensuring compliance and enhancing operational efficiency.
- Supported independent drivers in SDS processes, guiding them on-road and off-road.
Customer Service Representative
9 Months- Processed voice calls for Airtel Broadband, assisting customers with inquiries.
- Managed inbound customer calls, ensuring prompt and effective resolution of inquiries.
- Addressed billing questions in accordance with company service guidelines, enhancing customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported new hires in understanding the process.
- Promoted to supervisor at retention desk, focused on retaining customers through effective conflict resolution and product knowledge.
Education
Master of Arts - History
Bachelor of Arts - History
- Humanities - 82%
- CGPA - 9.8 cgpa
Skills
Technical troubleshooting
Effective communication
Problem solving
Quality assurance
Time management
Reliability
Relationship management
Typing skills (30 wpm)
Languages
Hindi
First Language
English
C1
Advanced
German
A2
Elementary
Chinese (Mandarin)
A1
Beginner
Affiliations
- Love to dive into the reading
- Enhance my artistic skills through drawings and shadings.
- Playing badminton.
- Surfing through internet to find out new stuffs.
- Learning new languages and how it's spoken all over the world.
Timeline
Virtual Customer Service Associate
Amazon
05.2026 - CurrentRead More
Customer Service Representative
Ienergizer
07.2025 - 04.2026Read More
Indira Gandhi National Open University
Master of Arts from History
07.2023 - 07.2025Read More
University of Delhi
Bachelor of Arts from History
07.2019 - 05.2022Read More
P.M Shri Kendriya Vidyalaya No.2
05.2019Read More
Manav Bharti National School
04.2017Read More