Shoaib Sayyed
Pune
Summary
Organized and dependable Professional successful at managing multiple priorities with a positive attitude , with extensive Experience in Customer service.
Proven ability to establish and maintain excellent communication and relationships with customer. Bilingual, hardworking and ready to join my next team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Associate
EXL
PUNE
12.2021 - 10.2022
- Investigate and respond to support requests via email.
- Resolve escalated customer questions, issues and complaints Related to Product and Order Delivery.
- Assist customers in their product and service-related queries and complain
- Improved customer satisfaction scores by 90% through application of superior conflict resolution and problem-solving skills
Senior Executive
Capita
Pune
04.2019 - 12.2021
- Assist customers in their product and service-related queries and complain
- Investigate and respond to support requests via email and application software.
- En-route specific complaints to relative departments
- Performed additional duties as assigned by management team.
Education
MCA -
Chandigarh University
Punjab06.2022
BA -
TIlak Maharashtra University
Pune06.2021
Skills
- MS Office Proficiency
- Customer Support
- Hardware and Software Installation
Certification
- Google IT Support Professional,
Timeline
Senior Associate
EXL
12.2021 - 10.2022
Senior Executive
Capita
04.2019 - 12.2021
MCA -
Chandigarh University
BA -
TIlak Maharashtra University
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