Shobika R

Quality Assurance Tester | Salesforce Testing Experience|

Company Overview |Project Experience| Key Contributions & Achievements| Methodologies & Tools | Recognition & Awards

Domain: IP Services

• Intellectual Property Management
• Invention Disclosure Filing
• Patent and Trademark Services

Key Clients: Wells Fargo, Corteva, Cummins
Projects: 6 Out-of-the-Box (OOB) product Salesforce implementations and custom IP solutions

End-to-End Project Delivery

• Led comprehensive end-to-end testing across multiple Salesforce implementations, ensuring stability and performance through rigorous quality checks.
• Analyzed business requirements to develop effective test strategies and parameters aligned with client expectations.
• Designed and executed detailed test cases based on functional specifications and business workflows.
• Identified, tracked, and ensured timely closure of defects using tools such as JIRA, Salesforce, and TestRail.
• Provided QA sign-off for production readiness following successful resolution of critical bugs.
• Delivered root cause analysis (RCA) documentation for major issues, contributing to continuous improvement efforts.
• Facilitated post-deployment validation to confirm successful release and functionality.
• Hands-on experience in Salesforce Classic and Lightning Experience environments.
• Conducted thorough testing of Validation Rules, Workflow Rules, and Process Builders to ensure accurate automation logic.
• Performed end-to-end testing of Visualforce Pages and Lightning Components for functionality, UI/UX, and responsiveness.
• Validated Custom Objects, Fields, and Page Layouts to ensure compliance with business requirements.
• Tested Role Hierarchies, Profile-level Permissions, and Sharing Rules to ensure accurate data access control.
• Executed Integration Testing with third-party applications, including marketing automation tools, ERP systems, and other APIs.
• Managed and tested Change Sets deployment between sandbox and production environments to ensure smooth release cycles.
• Conducted Data Migration Testing using Salesforce Data Loader for import/export processes and data integrity checks.
• Utilized SOQL for basic data validation and verification within Salesforce.
• Actively participated in sandbox testing, UAT, and production validation to support release management.

Client Requirements & UAT Phase

• Collaborated directly with clients during User Acceptance Testing (UAT) phases to gather feedback, ensure alignment with business requirements, and drive final product enhancements.
• Maintained a stable and accurate test environment through regular updates and system health monitoring.
• Conducted usability testing to assess user experience and recommended improvements for UI/UX.
• Performed detailed defect analysis to detect and resolve high-priority issues prior to release.

Cross-Functional Collaboration

• Collaborated effectively with cross-functional teams including developers, Salesforce implementation specialists, business analysts, and data migration teams to ensure technical issues were resolved promptly.
• Acted as a liaison between QA and development teams to expedite issue resolution and improve product quality.
• Led onboarding and training sessions for new QA testers, fostering a knowledgeable and efficient team environment.
• Methodologies: Agile, Waterfall
• Tools: Salesforce, Test Rail, Jira, Salesforce Classic & Lightning Experience
• Rising Star of the Month – Honored for completing 6 OOB projects with 100% quality deliverable with no P0,P1 issues.
• Spot Award – Recognized for professionalism, initiative, and valuable insights that enhanced product quality and improved IP workflow.

• Interacted directly with end-users to understand and analyze customer-reported issues, translating them into clear and actionable support tickets for the development team.
• Conducted comprehensive testing including regression, unit, compatibility, and performance testing to ensure functionality, stability, and responsiveness across platforms.
• Performed manual and exploratory testing on e-commerce websites, validating features such as product listings, shopping cart functionality, checkout process, and payment gateway integration.
• Verified bug fixes and enhancements in recurring test cycles, contributing to a smooth and reliable user experience.