Shraddha C Upase
Pune
Summary
Dynamic Senior Business Analyst with a proven track record at VMWare, excelling in stakeholder coordination and EDI processes. Adept at optimizing order-to-cash cycles and enhancing documentation control, I leverage Salesforce and analytical reporting to drive project success and foster strong customer relationships. Passionate about delivering impactful solutions and continuous improvement.
Overview
16
16
years of professional experience
Work History
Senior Business Analyst
VMWare software India PVT LTD
Pune
04.2019 - 11.2024
- Global POC for EDI establishment.
- Managing the E2E process for business establishment for New Partners/Distributors.
- Providing E2E support for production issues of existing accounts.
- Arranging Kick Off meetings accompanying relevant stakeholders for successful communication with all aspects of the project.
- Initiating workflow for tickets to dedicated resources and get the closure within TAT.
- Generated KPIs for team using SFDC to drive performance insights.
- Auditing SFDC cases/ tickets for the team for correct delivery.
- Creating customers and updating their day-to-day updates in Salesforce.
- Generating dashboard through Salesforce.
- Maintained custom fields, validation rules, workflows, and process.
- Coordinated with integration teams on middleware tools (i.e. OpenText) to provide seamless EDI data exchange between Salesforce and external systems.
- Configure and generate quotes using salesforce CPQ, ensuring compliance with pricing policies and discount approvals.
- Completed enrollment process for Salesforce CPQ certification to enhance skills.
- Process customer Orders, ensuring accuracy and prompt fulfillment In ERP systems (SAP/Oracle).
- Assisted internal stakeholders with query resolution and processing amendments to ensure operational continuity.
- Generated reports to meet various project requirements, enhancing data accessibility.
- Working on ADHOC testing and project requests.
- Worked on system enhancement for special customer request.
- Perpetual request handling both pre prod and prod.
Customer Service Representative
Datwyler Packaging India PVT LTD
Pune
08.2017 - 03.2019
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Politely assisted customers in person and via telephone.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed complaint system for customer issues with past deliveries, offering post-implementation support to enhance customer satisfaction.
- Served as the main liaison between customers, management and sales team.
- Followed up on invoice payments by sending monthly ledgers and blocking further shipments when overdue.
- Daily communication with sales person for the deliveries and issues related to production and customer special requirements of preponing the shipments.
- Coordinated with logistics department to ensure accurate outbound deliveries and timely shipment of available goods.
- Managing all Indian and European pharma customers.
- Ensuring all Sales order are booked in SAP SD Module.
- Checking all the Incoterms and payments terms and pricing for PO's received from customer.
- Supporting to planning for delivery and logistic overall.
- Giving dispatch instructions for deliveries of the ready material.
- Releasing outbound for shipments and triggering the invoice notification.
- Distributing all documents with regards to shipment to Sales manager and client.
- Supporting system implementation for client on various projects.
- Maintaining price records for customer specific material, handling complete master data to make smooth order management tool.
- Preparing new material codes in SAP for customer special requirement.
- Executed short-closing of orders to ensure inventory accuracy and consistency.
- Close co-ordination with finance department with regards to invoice clearing and credit notes and closing of open Invoices.
- Also working with bank documentation and refunds.
- Monthly maintenance of customer master data and pricing.
- Arranging plant visits for customer.
- Handling free sample organization in order to support new customers.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Perform research and provide suggestions and ideas to improvement within the process.
- Work with IT support team to identify areas of process automation and implement them.
- Traveled to Belgium, Germany and Italy for process transition.
- Presenting quarterly sales trends for global locations.
Order management
Honeywell Ltd
06.2015 - 08.2017
- Working on products like Hardware and software for Dell Wyse (Client).
- Reviewed customer requirements and provided planning support to manufacturing regarding shipping and invoicing.
- Before processing order bifurcating the products as per the EOL sheet which contains the items/products that are End of Life i.e. no more used by the client.
- Managed system integration with IT to align with client requirements.
- To work on customer Sales Order pdf for Hardware and Software products.
- Created daily reports detailing orders received to track processing efficiency.
- The order request may be for the following products:
- Categorized available software
- B) Hardware
- C) Drop Shipment: Shipping address of Hardware different from customers warehouse
- D) Configuration: One product with multiple function
- E) Special Distributor: with some special discounts and conditions from Client.
Senior Document Controller
Aker Solutions-MRB
08.2011 - 06.2015
- Deputed to Norway for project completion from January 2014 to March 2014 for subsea product, client Total + Subsea 7.
- Dealing with engineering documents such as AS built Drawings, manufacturing reports (log, Traceability Lists).
- Compiled MRB-manufacturing Record Book to meet client specifications.
- Compiling all supplier and manufacturing documents as per client requirement in one PDF and book marking for same.
- Releasing MDC (Engineering Document).
- Taking follow up with Desk expeditors and Document controller (Supplier) for pending and critical documents.
- Taking Follow-up with LCI, managers for scope and client requirements.
- Handling team, distributing work project wise.
- Quality checking of new members for MDC Work flows.
- Preparing measurement & analysis of KPI of team.
- Conducted regular audits to ensure compliance with quality standards.
- Reporting to project.
- Application used- Rene, Aurora.
- Working as a quality controller for a team.
Document Controller
Aker Solutions
03.2011 - 08.2011
- Coordinated with suppliers and Aker departments to ensure timely document flow.
- Managed daily communications with suppliers in Norway and Malaysia to address inquiries and resolve issues.
- Organized documents in ERP system to enhance accessibility for team members.
- Start workflow of document to engineer.
- Send Transmittal to Supplier or Client with all information.
- Follow up for rejected documents from Suppliers.
- Internal expediting with Document Management, Engineers, Material Planners, Purchasers, QS Inspector, Warehouse persons, Transportation dept., etc.
- Handling Client documents.
- Maintaining various reports of team and MOM as well.
- Giving training to new joiner in Supplier Document Management Department.
Senior Executive
Global ProServ Limited
02.2009 - 05.2011
- Managed project milestones to ensure on-time delivery.
- DMS-GTL (Database Management System) Job Responsibilities.
- Delivered data and reports aligned with project requirements.
- Generating and maintaining weekly and monthly reports.
- Generating and publishing Reports.
- (daily, Weekly and Monthly Basis).
- Data Compilation and Power Point presentations.
- Creation of Invoice supporting documents.
- Working on Web based Application Automation.
- Working on Web based Application on Omni Docs.
- Tracked and updated MIS records to maintain accurate project documentation.
- Project 2.
- IPM (Integrated Project Management).
- Broad Knowledge about the Nokia Online System.
- Process the request received from the client on a day to day basis.
- Ensured that client data was processed.
- Within the set TAT period i.e. two working days.
- Conducted audits and updated the MIS report.
- Escalation metrics and regular follow up with the customer.
Education
Associate of Arts -
Mumbai Open University
01.2011
Bachelor of Arts -
Mumbai Open University
Pune01.2009
High School Diploma -
Pune
Pune01.2004
Skills
- Stakeholder coordination
- Sales operations strategy
- Electronic data interchange (EDI)
- Order-to-cash cycle management
- Renewal and quoting processes optimization
- Risk assessment and migration
- Analytical reporting
- Salesforce (SFDC) usage
- JIRA task tracking
- Oracle system familiarity
- Confluence documentation platform
- Power BI analytics tool
- Data analysis with reporting capabilities
- Customer relationship development
- Project coordination skills
Personal Information
Date of Birth: 06/07/88
Timeline
Senior Business Analyst
VMWare software India PVT LTD
04.2019 - 11.2024
Customer Service Representative
Datwyler Packaging India PVT LTD
08.2017 - 03.2019
Order management
Honeywell Ltd
06.2015 - 08.2017
Senior Document Controller
Aker Solutions-MRB
08.2011 - 06.2015
Document Controller
Aker Solutions
03.2011 - 08.2011
Senior Executive
Global ProServ Limited
02.2009 - 05.2011
Associate of Arts -
Mumbai Open University
Bachelor of Arts -
Mumbai Open University
High School Diploma -
Pune