Shraddha Jadhav

• Ability to work in highly demanding environments and handle multiple tasks.
• Lead a team of 15 employees & supervise them and to ensure smooth operations.
• Managing and coordinating teams & to also working independently
• Effectively time-managing and working on problem-solving self-skills
• Understanding the product and using the communication skills of dealing with suppliers and team members effectively
• Handling client relationships and reviewing contracts.
• Maintaining and daily updating the feedback tracker with constructive feedback received from clients and ensuring to close the same within the timeframe.

• Constantly motivating the sales team to hit their targets and ensure company profitability
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work
• Communicating with sales consultants and providing encouragement, help and advice
• Dealing with disciplinary matters and customer complaints
• Dealing with customer enquiries and aiming to meet their expectations.

Counter Supervisor-

• Managed reservations, operations, ticketing, last minute changes, cancelling, amendments, rooming listings, car hires, transfer coordination etc.
• Ensured efficient & effective operations and guides staff in the current dynamic environment.
• Assisting the organization in negotiation with Airline ans suppliers to close PLB agreement.
• Actively involved in group bookings, managed over-bookings & client complaints.
• Booking and issuing international and domestic tickets for corporate as well as counter clients.

• Interact and communicate effectively with all levels of management and administrative support in a professional, business-like manner
• Manage the travel helpdesk by responding to traveler inquiries in a timely manner, identifying root causes of issues, and problem-solving on a day-to-day basis to achieve excellent traveler satisfaction
• Strong organization, planning, and problem-solving skills with the ability to work in a fast-paced environment
• Display strong self-management and prioritization skills to monitor work progress timely and efficiently
• Process driven with strong problem solving & follow up skills
• Works well as a good team player in a group or department
• Effective use of all Microsoft suite of products (Excel, PowerPoint, Word).

• Reservation on Airlines' s CRS, GALILEO
• Planning travel Itinerary of business accounts and fare calculations
• Maintain a comprehensive agency and corporate database for effective distribution and communication
• To co-ordinate regularly with the sales team and further any soft queries by follow ups, fare proposals, fare approvals and communicate the same
• Have a good track record to maintain relationship with Airlines, Agents and Corporate world
• Coordinated with clients and prepared quotes for travel according to client requirement.

• Handling enquires for Domestic Air Booking
• Customer Sales, Service and Communication
• Maintain Customer data
• Reservations and ticketing on CRS
• Handling issue, reissue and travel plan
• Advise for visa, forex and travel issuance
• Worked at Grand hayyat hotel as travel desk executive.