Shraddha Naik
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Head Operations Manager
My Eventz
06.2020 - Current
- Managed The Team of 20+BDM and 5CSEs to get the work done on daily basis
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Improved operational efficiency by streamlining processes and implementing automation tools.
- Advanced productivity KPIs to achieve key business goals and objectives
- Introduced new methods, practices and systems to reduce turnaround time
- Developed systems to track and log work issues
- Reviewed operations reports to understand numbers and trends
- Oversee implementation of technology solutions throughout the organization.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Developed targeted link-building campaigns to drive relevant referral traffic and improve domain authority.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
Product Manager
Wowvenues/ Massimo Ventures
03.2016 - 06.2020
- Set goals and formalized policies to maximize team performance and keep project on-task
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams
- Boosted customer base penetration using creative promotional approaches
- Coordinated project planning and execution with team members and team leads
- Developed product documentation to communicate upcoming features and products to internal teams.
- Utilized Google AdWords and Facebook Ads Manager to create targeted paid advertising campaigns that drove traffic and conversions on the website.
Onboarding Manager
99yrs
03.2015 - 03.2016
- On an average managed to onboard 30+ sellers every month for top 15 Market places like Amazon, Flipkart, Myntra and more.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
- Liaised between multiple business divisions to improve communications
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits
- Oversaw preparation of marketing copy, images, videos, emails and other collateral
- Developed insights on marketing campaigns to assess performance against goals
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
Client Servicing
Cleartrip
09.2013 - 03.2015
- Handled 200+inquiries regarding Booking Air Tickets And Hotel Reservation on daily basis
- Kept records of inquiries, complaints and comments to assist problem resolution
- Maintained digital records of delivery and receiving information
- Answered and directed phone calls, acting as liaison for customers
- Provided ongoing guest service
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
MBA - Ecommerce
Welingkar Institute of Management D&R
Mumbai12.2019
Bachelor of Arts - Economics
V. G. Vaze Kelkar College
Mulund,Mumbai03.2015
N1: Japanese Studies -
Mumbai University
Santacruz,Mumbai2017
Skills
- Work flow planning
- Project development and life cycle
- Strategic planning
- Startups and turnarounds background
- Operational Efficiency
Hobbies
Reading, Book Hoarder, Solo Traveler, Volunteering, Love to Cook, Good at Research.
Timeline
Head Operations Manager
My Eventz
06.2020 - Current
Product Manager
Wowvenues/ Massimo Ventures
03.2016 - 06.2020
Onboarding Manager
99yrs
03.2015 - 03.2016
Client Servicing
Cleartrip
09.2013 - 03.2015
MBA - Ecommerce
Welingkar Institute of Management D&R
Bachelor of Arts - Economics
V. G. Vaze Kelkar College
N1: Japanese Studies -
Mumbai University
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