Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
10
10
years of professional experience
Work History
DEBT SERVICE MANAGEMENT GROUP
ICICI BANK LTD
MUMBAI
10.2022 - Current
Managed and analyzed high risk retail credit portfolios from zero bucket to NPA, using data analysis to monitor delinquency trends and inform credit risk strategies.
Performed portfolio segmentation and data management by allocating data to call centre and field team based on delinquency severity and business strategy to enhance recovery efforts.
Prepared MIS report and analytical dashboard to support collection strategies and optimize resource allocation for improved recovery performance.
Relationship Manager
HDFC BANK LTD
MUMBAI
11.2018 - 10.2022
Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
Coordinated and attended customer meetings to foster trusting, long-lasting relationships.
Managed client correspondence and preferences in CRM systems to support targeted sales and marketing efforts.
Created sales and marketing strategies to increase customer base and enhance sales.
Resolved customer complaints efficiently and effectively, ensuring quick resolution to enhance customer satisfaction.
Relationship Officer
KOTAK MAHINDRA BANK
MUMBAI
12.2017 - 11.2018
Engaged existing customers to introduce new product offerings, fostering ongoing relationships.
Prepared and guided customers through client information packs to ensure understanding of services.
Set up new client accounts and updated Salesforce files with precision.
Managed daily activities of direct reports to enhance team productivity and service quality.
CRP (Client relationship partner) - Retail
YES BANK LTD
MUMBAI
11.2016 - 12.2017
Collaborated with team to develop customer service strategies that improved client satisfaction.
Customized customer experiences to build brand loyalty.
Partnered with team to design advertising and marketing strategies tailored to client needs.
Led operations to ensure consistent service delivery and enhance overall productivity.
Education
MBA - International Finance
AMITY UNIVERSITY
MUMBAI
12-2025
TYBBI -
Mithibai College
Mumbai, MH
01-2015
HSC -
Mithibai College
Mumbai, MH
01-2012
SSC -
Z B ZAKRIYA High School
Mumbai, MH
01-2010
Skills
Relationship building and management
Extensive product knowledge
Revenue growth strategies
Territory management
Customer relationship management
Data analysis
Project management
Organization and time management
Customer service
Additional Information
Rewarded with best employee and london trip in 2017
Designed, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security AdministrationDesigned, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security Administration