Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Shraddha  Singh

Shraddha Singh

MUMBAI

Summary

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

10
10
years of professional experience

Work History

DEBT SERVICE MANAGEMENT GROUP

ICICI BANK LTD
MUMBAI
10.2022 - Current
  • Managed and analyzed high risk retail credit portfolios from zero bucket to NPA, using data analysis to monitor delinquency trends and inform credit risk strategies.
  • Performed portfolio segmentation and data management by allocating data to call centre and field team based on delinquency severity and business strategy to enhance recovery efforts.
  • Prepared MIS report and analytical dashboard to support collection strategies and optimize resource allocation for improved recovery performance.

Relationship Manager

HDFC BANK LTD
MUMBAI
11.2018 - 10.2022
  • Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
  • Coordinated and attended customer meetings to foster trusting, long-lasting relationships.
  • Managed client correspondence and preferences in CRM systems to support targeted sales and marketing efforts.
  • Created sales and marketing strategies to increase customer base and enhance sales.
  • Resolved customer complaints efficiently and effectively, ensuring quick resolution to enhance customer satisfaction.

Relationship Officer

KOTAK MAHINDRA BANK
MUMBAI
12.2017 - 11.2018
  • Engaged existing customers to introduce new product offerings, fostering ongoing relationships.
  • Prepared and guided customers through client information packs to ensure understanding of services.
  • Set up new client accounts and updated Salesforce files with precision.
  • Managed daily activities of direct reports to enhance team productivity and service quality.

CRP (Client relationship partner) - Retail

YES BANK LTD
MUMBAI
11.2016 - 12.2017
  • Collaborated with team to develop customer service strategies that improved client satisfaction.
  • Customized customer experiences to build brand loyalty.
  • Partnered with team to design advertising and marketing strategies tailored to client needs.
  • Led operations to ensure consistent service delivery and enhance overall productivity.

Education

MBA - International Finance

AMITY UNIVERSITY
MUMBAI
12-2025

TYBBI -

Mithibai College
Mumbai, MH
01-2015

HSC -

Mithibai College
Mumbai, MH
01-2012

SSC -

Z B ZAKRIYA High School
Mumbai, MH
01-2010

Skills

  • Relationship building and management
  • Extensive product knowledge
  • Revenue growth strategies
  • Territory management
  • Customer relationship management
  • Data analysis
  • Project management
  • Organization and time management
  • Customer service

Additional Information

  • Rewarded with best employee and london trip in 2017
  • Rewarded with "BE THE BEST" employee in 2019
  • Rewarded with CASA Champ in 2020
  • Achieve MDRT in 2020

Languages

English, Hindi, Marathi

Timeline

DEBT SERVICE MANAGEMENT GROUP

ICICI BANK LTD
10.2022 - Current

Relationship Manager

HDFC BANK LTD
11.2018 - 10.2022

Relationship Officer

KOTAK MAHINDRA BANK
12.2017 - 11.2018

CRP (Client relationship partner) - Retail

YES BANK LTD
11.2016 - 12.2017

MBA - International Finance

AMITY UNIVERSITY

TYBBI -

Mithibai College

HSC -

Mithibai College

SSC -

Z B ZAKRIYA High School
Shraddha Singh