Shraddha Vinayak Rathod
Pune,India
Summary
Offering strong ability to lead teams with confidence and clear communication. Knowledgeable about strategic planning, problem-solving, and decision-making. Ready to use and develop leadership, project management, and organizational skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sr. Associate
Capita India
Pune, India
12.2021 - 12.2024
- Conducted performance evaluations and provided constructive feedback to team members.
- Facilitated knowledge-sharing sessions to disseminate best practices within team.
- Managed client relationships, maintaining satisfaction and identifying opportunities for upselling. Managed over than 80 calls per day.
- Resolved client issues to uphold strong relationships and satisfaction.
Executive
WNS Global Services
Pune, India
11.2018 - 12.2021
- Put in place clear controls for financial administration and business management.
- Established strong rapport with stakeholders to enhance business credibility.
- Taking calls from customers answering questions or addressing any concerns.
- Their duties include handling many inbound and outbound calls to and from customers, completed about 70per cent audit work within sport span of time.
- Listening to customers’ needs or issues and providing helpful solutions to their problems.
- Resolving escalations calls, queries, customer complaints.
Trainee FIO –Trainee HR – HR Assistant
Brembo Brakes India Pvt. Ltd.
Pune, India
04.2015 - 04.2015
- Updated records with employee status, personal information and agreement term changes.
- Completed new joiner onboarding documentation and reference checks. 100per cent recruitment done in time.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Calculated and recorded monthly staff salaries and contractor payments.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
Education
Master's degree - Business Administration
Symbiosis College of Arts & Commerce
Pune, Maharashtra 08.2016 - 04.2020
Skills
- Communication skills
- Compounding skills
- Teamwork skills
- Administrative skills
- Active listening skills
- Assembly skills
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Punjabi
Beginner
Affiliations
- Dance : It is a fantastic way to relieve stress and boost my mood.
- Sports: Playing or watching sports like(Kabaddi, Badminton, 100, 200 & 400metres relay races) to stay active and entertained.
- Gardening: Cultivating plants, flowers, and vegetables.
- Cooking : Experimenting with recipes and creating delicious meals or treats.
- Music: Simply listening to favorite genres and artists.
- Watching OTT : Helps you with variety of content, you can watch anything, anytime, anywhere.
Accomplishments
- Star of the month
- Employee of the month
- Over-achiever
- Quarter of the year
Certification
- Certificate of Recognition : Top contributor of the month & year.
- Compu-Vision Consulting Inc. - MS Powerpoint, Ms Excel, MS Windows.
- Rashtrabasha Balbodini - Excellent command over Hindi Language
- Kabaddi Tournament Certificate
- Contribution for vishwabhavan for cultural & traditional events
- Best Trainer
- Best Trainee
Timeline
Sr. Associate
Capita India
12.2021 - 12.2024
Executive
WNS Global Services
11.2018 - 12.2021
Master's degree - Business Administration
Symbiosis College of Arts & Commerce
08.2016 - 04.2020
Trainee FIO –Trainee HR – HR Assistant
Brembo Brakes India Pvt. Ltd.
04.2015 - 04.2015
- Certificate of Recognition : Top contributor of the month & year.
- Compu-Vision Consulting Inc. - MS Powerpoint, Ms Excel, MS Windows.
- Rashtrabasha Balbodini - Excellent command over Hindi Language
- Kabaddi Tournament Certificate
- Contribution for vishwabhavan for cultural & traditional events
- Best Trainer
- Best Trainee
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