Shradha Koul

• Proactively taken initiatives for process improvements and automation to assist in scaling the Global HR Operations team.
• Subject matter expert and supported with gathering requirements for Workday enhancements and writing test scripts
• Led testing activities within the HR Operations team
• Complete complex EIBs as needed
• Support HR projects
• Provided quality customer service in response to inquiries made via our issue tracking system (ServiceNow), e-mail, Slack, etc. from employees, managers, and HR business partners.
• Used procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
• Helped maintain the integrity of our HR data through auditing and data correction.
• Createed knowledge base articles, job aids, and business process documentation.
• Assisted with training new Global People Ops employees.
• Supported with Tier 1 and 2 tickets when needed
• UAT: done testing for HR processes as per the requirements received by the P-tech team
• Ensuring employee records are up to date in HRIS(Workday)
• Coordinating with HRBPs for any recovery/OTP or exit exception cases
• Worked closely with the payroll team to provide them with the correct payroll inputs(monthly).
• Projects worked on (End to end):

Ø Payroll Automation

Ø Departure in Workday

Ø Time & Tracking

Ø Probation Automation

• Responsible for HR operations for APAC

• Responsible for background verification(vetting) of External and Internal candidates for the APAC region

• Responsible for p-filing of documents for on-roll and off-roll employees all over the APAC region

• P-filing of documents using the latest technologies like ROBOT and WorkFusion

• Responsible for making the SLA reports for Global daily

• Responsible for preparing audit reports (like KPCI, and HKMA) for all the countries in the APAC region.

Ensuring the service now tickets are closed within the set SLA

• Administered benefits program including medical, dental, pension

• Responsible for HR operations for India, Americas & EMEA (Poland, Estonia, Sweden, Denmark, Finland, Norway) region

• Responsible for documenting and responding to general employee questions(service now)

• Workday entries/changes within agreed SLAs and as per the Quality standards

• Responsible for exit process - voluntary and involuntary terminations

• Process forms and documentation related to human resources activities, Verification of Employment, and Letters of Employment as appropriate.

• Responsible for Research and Analytics, BFSI, and IT hiring

• Recruitment for modeling, regression & programmers

• Responsible for all levels of requirements by portals-Adv., headhunting, references, scrutinizing and shortlisting potential candidates from the database and social media

• Hiring Skills (Skills hired): Big Data technology, PLSQL, Data Scientist, API

Lead, Forecasting, and Tester, Data processors (SPSS, Quantum, and Advanced Excel), IT Analysts

• Scheduling interviews with the technical pane, BU heads

• Maintaining the recruitment database

• Handling various Vendors for filling some niche requirements

• Ensure reduced turnaround time and prompt response as per client needs.

• Responsible for leadership and support hiring (Hiring for F&A, Insurance, Mortgage, Banking)

• Responsible for scheduling various drives on different skills, handling walkins, and conducting written tests

• Co-coordinating with the technical panel and blocking the calendar for Technical interviews

• Maintaining the recruitment database, vendor management & campus drives.