SHRADHA THAPA
Bengaluru,Karnataka
Summary
Dynamic sales and marketing professional with a proven track record at Segoma Imaging Technologies, excelling in B2B client onboarding and relationship management. Expertise in demand forecasting and data analytics has driven significant client retention and operational efficiency. Mentored teams to consistently surpass sales objectives and enhance market penetration.
Overview
9
9
years of professional experience
Work History
Assistant Manager – Sales & Marketing
Segoma Imaging Technologies (Acquired by Signet Jewelers)
04.2016 - 02.2025
- Identified and developed sales opportunities across global diamond trading hubs, onboarding 300+ B2B clients.
- Managed an active pipeline of trade accounts through follow-ups and engagement, driving client retention.
- Established long-term relationships with trade clients, managing inquiries and negotiations to enhance account support.
- Advised clients on diamond specifications and platform functionality, enabling informed purchasing decisions.
- Leveraged sales and inventory data to forecast demand, optimizing diamond sourcing strategies and aligning with market needs.
- Produced performance dashboards to track sales activity and market trends, informing strategic decisions and driving targeted actions.
- Mentored a team of four, achieving operational excellence and surpassing monthly sales objectives.
- Coordinated training sessions for new team members on company procedures and best practices.
Senior Executive – Sales & Marketing
Segoma Imaging Technologies (Acquired by Signet Jewelers)
01.2020 - 12.2022
- Built and nurtured relationships with B2B trade clients, driving business growth and client retention.
- Coordinated trade partner onboarding and lead follow-ups for B2B sales initiatives across international diamond markets, enhancing market penetration.
- Facilitated client communications with cross-functional teams to resolve issues, ensuring seamless account management and improved client satisfaction.
- Led strategic initiatives that enhanced operational efficiency and boosted productivity.
- Conducted market analysis to identify trends and opportunities for growth.
- Developed and implemented innovative imaging technology solutions to enhance jewelry presentation.
- Collaborated with cross-functional teams to align project goals and objectives effectively.
- Cultivated vendor relationships to ensure quality service delivery and timely fulfillment of operational needs.
Executive – Sales & Marketing
Segoma Imaging Technologies (Acquired by Signet Jewelers)
04.2016 - 12.2019
- Coordinated B2B sales operations, trade partner activities, and client engagement to acquire new business accounts.
- Led strategic initiatives to enhance operational efficiency at Segoma Imaging Technologies.
- Developed and implemented policies to improve quality control processes.
- Coordinated cross-functional teams to align project goals and timelines.
Education
Bachelor of Commerce -
University of Mumbai
Skills
- B2B sales
- Strategic planning
- Problem solving
- Client onboarding
- Negotiation
- Demand forecasting
- Strategic sourcing
- Data analytics
- Department coordination
- Team leadership
- Client relationship management
- Data analysis
- Market research
- Business development
- Relationship management
- Cross-functional collaboration
- Client communication
- Team management
- Organizational skills
ADDITIONAL DETAILS
- US Visa Status: B1/B2 Visitor Visa (Business/Tourism)
- Validity: Valid until January 2034
Timeline
Senior Executive – Sales & Marketing
Segoma Imaging Technologies (Acquired by Signet Jewelers)
01.2020 - 12.2022
Assistant Manager – Sales & Marketing
Segoma Imaging Technologies (Acquired by Signet Jewelers)
04.2016 - 02.2025
Executive – Sales & Marketing
Segoma Imaging Technologies (Acquired by Signet Jewelers)
04.2016 - 12.2019
Bachelor of Commerce -
University of Mumbai