Shradhanshu Rai
Mechanical Engineer
Gorakhpur
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Territory Service Manager
Hero Motocorp
2023.10 - Current
- Identified areas for improvement in workflows, implementing changes that led to greater operational efficiency across the territory.
- Developed comprehensive reports to track key performance indicators, enabling data-driven decision-making processes.
- Expanded territory sales by developing strong relationships with key clients and identifying new business opportunities.
- Increased client retention rate through exceptional customer service and prompt resolution of concerns.
Territory Service Officer
Hero MotoCorp Ltd
2022.06 - Current
- Provided professional services and support in a dynamic work environment
- Acted as a team leader in group projects & delegating tasks
- Proven ability to develop and implement creative solutions to complex problems
- Service planning & execution
- Complaint Management
- Network Manpower & process management
- Business oriented work
- Customer Experience & Customer Retention
Senior Service Advisor
Maruti Suzuki Pvt Ltd
2015.05 - 2019.04
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
- Documented problems and corrective actions to maintain records
- Developed estimates by costing materials, supplies, and labor
- Maintained high customer satisfaction standards to meet or exceed targets
- Complaints reduction/ resolution
- VAS promotion and implementation
Education
Higher Secondary School - undefined
Central Hindu School
GorakhpurB.tech - Mechanical Engineering
Bansal Institute of Engineering & Technology
Lucknow 2015.05 - 2019.05
Skills
Service management
Diagnostic services
Customer service experience
Team Work
Online Warranty Management
Network Management
Accomplishments
- Nakshatra Winners of Financial Year 2022-23.
- We Connect Champion in Jan 2023 & Feb 2023.
- Used Revenue Matrix for revenue generation of Service Networks .
- Achieved 1st AO rank by completing Customer Experience, Business Growth & System Process with accuracy and efficiency.
Initiatives
Implemented incentive plan across territory for technician & supervisor in workshop for higher workshop sale, employee retention & satisfaction.
Areas Of Interest
- Service Planning
- Complaint Management
Timeline
Territory Service Manager
Hero Motocorp
2023.10 - Current
Territory Service Officer
Hero MotoCorp Ltd
2022.06 - Current
Senior Service Advisor
Maruti Suzuki Pvt Ltd
2015.05 - 2019.04
B.tech - Mechanical Engineering
Bansal Institute of Engineering & Technology
2015.05 - 2019.05
Higher Secondary School - undefined
Central Hindu School