Meghraj Zadikar
Imaging System Professional | Expertise in Service management
Pune
Summary
A dedicated and results-driven professional with an MSc in Electronics and 9 years of experience in service management, seeking a challenging position to leverage my technical expertise and leadership skills. I am enthusiastic about contributing to a dynamic team, driving operational excellence, and delivering exceptional service. My goal is to apply my extensive industry knowledge to contribute to the success of a forward-thinking organization while continuing to grow professionally in a stimulating environment.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Territory Service Manager
Revvity Healthcare India Pvt. Ltd.
2023.03 - Current
- Primarily responsible for Installation and Maintenance of INVIVO Imaging System, Micro CT Instrument, High Content Screening system, Plate readers and Cell counters across India
- Assisting team on maintaining KPI parameters by driving the operations effectively
- Collaborated with third party to get customer feedback for NPS for all India service team. Accordingly, strategic plans were made to increase customer satisfaction through improved service quality
- Collaborated with sales team to identify upsell opportunities and drive revenue growth within territory.
Area Service Manager
Perkinelmer India Pvt. Ltd.
2019.04 - 2023.03
- Responsible for installation and maintenance of Life science products like INVIVO imaging system, High content screening and Plate readers
- Also taken care of Analytical products like GCHS, UV, IR, HPLC and different chromatographic software including Empower and Chromeleon, including their IQ, OQ and calibrations
- Successfully delivered round the clock support during Covid for RNA extraction system installed at testing laboratories keeping them up and running in and around Pune District
- Being NCR Champion for west region facilitated team to achieve service business targets with quarter on quarter growth
- Designed different revenue generating service deals and models
- Boosted customer retention rates by consistently delivering exceptional service experiences.
Field Service Executive
Perkinelmer India Pvt. Ltd.
2015.01 - 2019.03
- Responsible for installation and maintenance of Analytical products like GCHS, UV, IR, HPLC and different chromatographic software including Empower and Chromeleon and their IQ, OQ and calibrations
- Acted as single point of contact for all customers in Aurangabad.
- Reduced equipment downtime by conducting preventive maintenance and routine inspections.
- Expedited service delivery by effectively prioritizing tasks based on urgency and impact.
Education
Master Of Science - Electronics
Fergusson College
Pune, Maharashtra 2012.06 - 2014.05
Bachelor of Science - Electronics
KTHM College
Nashik, Maharashtra 2009.06 - 2012.05
Skills
Technical Skills
Accomplishments
- Improved the NPS score from 40% to 69% for team In Revvity by collaborating with Third party vendor for getting Customer feedback and understanding the customer's voice. Improved the deliverables and assisted team to understand customer requirements and improved services.
- Displayed growth of 30% in service revenue for being NCR champion for west region by designing different revenue models in service.
Timeline
Territory Service Manager
Revvity Healthcare India Pvt. Ltd.
2023.03 - Current
Area Service Manager
Perkinelmer India Pvt. Ltd.
2019.04 - 2023.03
Field Service Executive
Perkinelmer India Pvt. Ltd.
2015.01 - 2019.03
Master Of Science - Electronics
Fergusson College
2012.06 - 2014.05
Bachelor of Science - Electronics
KTHM College
2009.06 - 2012.05
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