Figma
Shramita Srivastava
UX Designer
Pune
Summary
From banking to buttons, I am on a mission to design experiences that make life easier! With about 10 years of leadership and team management in banking, I bring problem-solving skills, empathy, and a fresh UX perspective to create intuitive, user-friendly designs.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Manager
Bank of Maharashtra
10.2014 - 03.2024
- Managed loan processing and branch operations as a Loan and Operations officer in a nationalized bank, ensuring seamless transactions and strict compliance, which helped maintain the bank's reputation for reliability.
Resolved client concerns quickly and efficiently, streamlining workflows to enhance overall efficiency, which ultimately led to a smoother customer experience.
Optimized loan approval processes, significantly improving turnaround time and boosting customer satisfaction, which contributed to a more efficient service environment.
Achieved the "Highest Retail Loan Disbursement-Pune Zone" award for issuing the maximum number of loans, demonstrating my ability to drive results and meet targets effectively.
Received the "Best Branch Award" for outstanding performance and operational excellence, highlighting my commitment to quality service and team success.
Education
B.Sc - Botany
Banaras Hindu University
07.2010 - 08.2013
Skills
UX Research & Analysis
Wireframing & Prototyping
Design Thinking & Storytelling
Information Architecture
Usability Testing
Collaboration & Communication
UX Storytelling
Visual storytelling
Sales Strategy Development
Effective Team Leadership
Customer Engagement Skills
Collaborative Teamwork
Software
Canva
Adobe After Effects
ChatGPT
Timeline
Deputy Manager
Bank of Maharashtra
10.2014 - 03.2024
B.Sc - Botany
Banaras Hindu University
07.2010 - 08.2013