Shravani Bodas
Mumbai,MH
Summary
Dynamic professional with extensive experience at Saraswat Co-op Bank Ltd., specializing in Digital Product Support, Retail Business and Customer Experience and Engagement. Demonstrated success in project management and product strategy, leading to notable increases in customer satisfaction and digital product adoption. Skilled in complaint management and process enhancement, with a focus on building strong relationships and delivering measurable results.
Overview
21
21
years of professional experience
Work History
Asst. General Manager - Digital Banking & IT Support
Saraswat Co-op Bank Ltd.
Mumbai
10.2021 - Current
- Responsible for transforming business needs into effective IT solutions.
- Responsible for seamless IT/Digital support for internal and external customers
- Currently working on 3 projects
- IT SPOC for multiple applications
Chief Manager - Head - Customer Relations & Experience
Saraswat Co-op Bank Ltd.
04.2017 - 10.2021
- Project head for setting up Bank's Contact Center Services, Complaint Management Portal, Lead Management Portal and Vertical for Business Development
- Launched initiatives to enhance customer engagement and retention, Product Per Customer (PPC), CASA revival
- Reviewed Customer Service operations for the bank to ensure compliance with standards.
- Performed mystery audits to evaluate service quality.
Sr. Manager - Retail Banking
Saraswat Co-op Bank Ltd.
01.2010 - 04.2017
- Developed product strategy aligned with industry trends.
- Established annual business targets.
- Developed frameworks for Retail Credit, Compensation, and Self-Help Group Financing policies.
- Oversaw the distribution of business across various products.
Manager - Retail Banking
Saraswat Co-op Bank Ltd.
Mumbai
01.2005 - 01.2010
- Head of the Mutual Fund vertical of the Bank
- Product training for the Branch Managers/ Sales Officials
Education
Masters of Management Studies - Marketing
01.2004
Bachelor of Arts - Economics
01.2001
Diploma / Certificate Courses - Digital Banking, Prevention of Cyber Crime and Fraud Management, Advanced Diploma in Wealth Management, Anti-Money Laundering and KYC norms, C.A.I.I.B.
Skills
- Project execution
- Customer relationship management
- Complaint Management
- Product Development
- Product Strategy
- Process Improvement
- Campaign Designing & Management
- Policy Formation
Awards Recognition
- Bank as a special recognition sponsored Management Development Program at IIM-Ahmedabad
- Recipient of 'Chairman's Award' for exemplary performance for the F.Y. 2021-2022
- Award by TransUnion CIBIL for maximum Lead Conversion in F.Y. 2019
Diploma Certificate Courses
- Digital Banking
- Prevention of Cyber Crime and Fraud Management
- Advanced Diploma in Wealth Management
- Anti-Money Laundering and KYC norms
- C.A.I.I.B.
Personal Information
Date of Birth: 09/26/80
References
On request
Projects Handled
- UIUX for the Bank's latest Internet Banking and Mobile Banking application
- Implemented the Digital Blocking facility through EPABX
- Implemented the EPABX system
- Revamping of the BoardPAC application
- Implemented the Customer Grievance Portal
- Implemented the Lead Management Portal
Key Traits
- Profit and Customer Centricity
- Team Orientation
- Sincere
- Dedicated
- Logical Thinker
- Communication Skills
- Collaborative
- Empathetic
Timeline
Asst. General Manager - Digital Banking & IT Support
Saraswat Co-op Bank Ltd.
10.2021 - Current
Chief Manager - Head - Customer Relations & Experience
Saraswat Co-op Bank Ltd.
04.2017 - 10.2021
Sr. Manager - Retail Banking
Saraswat Co-op Bank Ltd.
01.2010 - 04.2017
Manager - Retail Banking
Saraswat Co-op Bank Ltd.
01.2005 - 01.2010