Shravani Sriramoji

• Oversaw Incident, Problem, Change, and Service Request processes as Service Management Lead.
• Achieved 99% SLA compliance across all service management processes.
• Managed IPC process documentation, ensuring quarterly revisions and amendments.
• Facilitated Daily/Weekly Tower Review meetings to assess IPC and alert monitoring status.
• Coordinated with Command Centre for effective Configuration Items monitoring.
• Implemented automation proposals to reduce manual efforts and delays.
• Conducted post-implementation reviews for both successful and failed changes.
• Received commendations from account director and senior managers for exceptional performance.
• Ensure the overall monthly and yearly availability is at 99%.
• Analyze top polluter hosts, which impact availability and action accordingly on a daily, weekly, and monthly basis.
• Ensure Configuration Items are in Maintenance Mode during Monthly Maintenance Activities.

• Performed initial change assessment and documented all changes systematically.
• Secured technical and business approvals through diligent follow-up.
• Facilitated pre-CAB meetings to ensure quality planning of implementations.
• Coordinated with implementers to confirm closure on all changes.
• Conducted post-implementation reviews for both successful and failed changes.
• Circulated daily and monthly change management dashboards for transparency.
• Led major incident responses by establishing communication channels with stakeholders.
• Published weekly incident management reports highlighting key trends.

• Led SAN migration planning and pre-execution phases effectively.
• Supported various stages of storage migration, ensuring seamless transitions.
• Facilitated creation of changes in ServiceNow tool, securing necessary group approvals.

• Executed change management through modification of various tools for enhanced functionality.
• Approved change requests to streamline implementation processes.
• Updated SharePoint with change numbers and statuses for effective tracking.

Assessed changes to confirm implementation, testing, and rollback plans met required standards.

• Coordinated with implementation teams to ensure timely execution of change processes.
• Supported major and emergency change implementations during weekends to minimize disruption.

• Assessed changes to confirm adequate implementation, testing, and rollback plans.
• Developed Forward Schedule of Change to align with planned IT modifications.
• Diagnosed training requirements and delivered targeted training programs to teams.

• Applied structured change management methodologies to address project-induced changes.
• Developed and managed measurement systems to monitor adoption and proficiency of changes.
• Coordinated and scheduled project activities to ensure timely execution of tasks.

• Executed change requests per service level agreement, ensuring timely updates and modifications.
• Conducted audits on transactions while managing quality reports and key performance indicators.
• Trained associates on current updates to enhance team knowledge and efficiency.