Shreeji Pillai
Pune
Summary
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successfully juggling multiple tasks and projects simultaneously. Excellent business knowledge within the Automotive Industry.
Overview
15
15
years of professional experience
Work History
Technical Lead
Tata Consultancy Services
Pune
11.2008 - Current
- Liaised with clients and handled day-to-day contact regarding scheduling of meetings and issue resolution procedures.
- Determined consumer needs to provide products and services appealing to larger market.
- Reviewed contracts prior to signing by management to ensure compliance with regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Conducted research, surveys and interviews to gain business insights.
- Developed project plans, budgets, and timelines for assigned projects.
- Assisted senior consultants with client meetings and presentations.
- Leveraged proven workflow and technology systems to produce effective strategies for clients.
- Researched industry practices and standards related to consulting services.
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained accurate records of all project activities in a timely manner.
- Assisted in developing and implementing different workflows and communication processes.
- Organized client meetings to provide project updates.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Applied techniques to analyze requirements, system capabilities and workflows.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided consultation and training support to clients regarding Automotive Diagnostic Software operation.
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with stakeholders to gain complete understanding of project goals and objectives.
- Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
Education
Master of Computer Applications - Computer Science And Programming
Gogte Institute of Technology
Belgaum, Karnataka05-2008
Bachelor of Science - Computer Science
Smt. Parvatibai Chowgule College
Margao, Goa05-2005
Higher Secondary Education - Science Education
Deepvihar Higher Secondary School
Vasco-da-Gama, Goa05-2002
SSC -
Deepvihar High School
Vasco-da-Gama, Goa05-2000
Skills
- Project Leadership
- Project Management
- Technological Integration
- Customer Relationship Management
- Design Development
- Object-Oriented Programming
- Programming Languages: C#, Net
- Databases: SQL Server
- Teamwork and Collaboration
- Source and Version Control: SVN
- Interface Design and Implementation
- Requirements Gathering and Analysis
- Agile Development Methodologies
- SDLC Processes
- Microsoft ASPNET
- Code Reviews
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Technical Lead
Tata Consultancy Services
11.2008 - Current
Master of Computer Applications - Computer Science And Programming
Gogte Institute of Technology
Bachelor of Science - Computer Science
Smt. Parvatibai Chowgule College
Higher Secondary Education - Science Education
Deepvihar Higher Secondary School
SSC -
Deepvihar High School
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