SHREEKANTHA NAIDU K

• Monitored logistics operations across multiple hubs in real-time using centralized dashboards and tools to ensure seamless supply chain flow.
• Identified, analyzed, and resolved operational exceptions (like delayed shipments, hub congestion, route issues) to minimize service disruptions.Generated daily and weekly reports using Excel/SQL/BI tools to provide insights on logistics performance and highlight improvement areas
• Handled escalations related to order delays or logistics failures and performed Root Cause Analysis (RCA) to prevent recurrence.
• Additional Rolls
• Monitored supply chain operations across fulfillment centers and last-mile hubs using centralized tools to ensure smooth and timely deliveries.
• Identified and resolved live issues such as shipment delays, misrouted packages, and hub bottlenecks by coordinating with on-ground teams.
• Generated daily operational reports and tracked key logistics metrics like delivery SLA, First Attempt Delivery Rate (FADR), and hub performance.

Coordinated with ground operations, warehouse managers, and 3PL partners to resolve escalations and optimize delivery timelines.

Monitored supply chain operations across fulfillment centers and last-mile hubs using centralized tools to ensure smooth and timely deliveries.

• Managed both first mile (pickup from sellers) and last mile (delivery to customers) operations to ensure timely and efficient order flow.
• Coordinated with logistics vendors, delivery associates, and warehouse teams to optimize daily pickups and deliveries.
• Tracked key performance indicators (KPIs) such as On-Time Pickup, On-Time Delivery, First Attempt Success Rate, and reduced exceptions
• Handled real-time delivery issues like failed pickups, RTOs (Return to Origin), and address disputes by coordinating with support teams.
• Identified gaps in field operations and implemented process improvements to reduce delivery failures and improve turnaround time (TAT)
• Key Achievements:
• Managed the seamless movement of goods from sellers to warehouses (first mile) and from distribution centers to end customers (last mile), ensuring high service quality.
• Coordinated with transport vendors, drivers, warehouse staff, and delivery partners to streamline pickup/delivery operations and minimize delays.
• Monitored real-time logistics dashboards to identify delays, exceptions, and bottlenecks, resolving them quickly to avoid customer impact
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