Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shree Ranga N

Bengaluru

Summary

Skilled Team Leader & credit operations and account management. Top strengths in data analysis, time management and both verbal and written communication. Over 6 years of experience supporting financial needs for organizations within Sales & Finance Industry.

Overview

6
6
years of professional experience

Work History

Commercial Sales Executive

Asian Paints Ltd
Bengaluru
05.2023 - Current
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
  • Conducted credit reviews on corporations to assess financial conditions.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Assessed customer credit files regularly to review receivables.
  • Collected and organized loan documents before submission to underwriting.
  • Prepared budgets and approved budget expenditures.
  • Supported sales team members to drive growth and development.

Operations Representative

Concentrix Daksh Services India Pvt Ltd
Bengaluru
06.2021 - 04.2023
  • Kept comprehensive logs tracking compliance documents and tasks to contribute to achieve conformity with company policies and client expectations.
  • Escalate to the right time for resolving the query in a timely manner.
  • Process refunds, cancellations, and foreclosures.
  • Reviewed and evaluated standard responses.
  • Observed staff performance and evaluated metrics to assess work quality, meeting individually with employees to conduct regular reviews and discuss approaches to improvement.
  • Led analysis of key production metrics in KYC to develop executive summaries and suggest procedural modifications to optimize productivity.

Team Leader (Customer Service - Lending)

Resilient Innovations Pvt Ltd - BharatPe
Bengaluru
11.2019 - 05.2021
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Driving business for loans in Bengaluru, Tumkur, Mysore, Mangalore, and Chennai.
  • Manage a team of analysts performing KYC reviews.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Maintaining quality standards (90% and above) for the KYC reviews undertaken.
  • Route qualified opportunities to the appropriate sales executives for further development and closure.
  • Held monthly meetings with associates to provide constructive feedback on performance.
  • Assist in daily pipeline management to include monitoring the following reports: Projected to Close, Timeline Exception, Loan Approval Conditions.
  • End-to-end process responsibility and being in control of end-of-day reports, cut-offs, and critical intraday reports.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.

Sr. Back-end Executive

HDFC Bank - DSA
Bengaluru
07.2018 - 10.2019
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Analyzed applicant's financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Answered customer inquiries involving rates, products, and loan application status to facilitate quality customer service.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Resolved customer complaints by escalating calls to the proper department.
  • Handled inbound telephone calls from interested customers.
  • Met with applicants to obtain information for loan applications and answer questions about processes.

Education

Bachelor of Commerce -

Mysore Basavaiah Residential Degree College
Davangere
06-2018

Skills

  • Channels and Distribution Knowledge
  • Team Collaboration and Leadership
  • Credit Reports
  • Loan Servicing
  • Customer Service
  • Data Analysis
  • Complaint Handling

Timeline

Commercial Sales Executive

Asian Paints Ltd
05.2023 - Current

Operations Representative

Concentrix Daksh Services India Pvt Ltd
06.2021 - 04.2023

Team Leader (Customer Service - Lending)

Resilient Innovations Pvt Ltd - BharatPe
11.2019 - 05.2021

Sr. Back-end Executive

HDFC Bank - DSA
07.2018 - 10.2019

Bachelor of Commerce -

Mysore Basavaiah Residential Degree College
Shree Ranga N