Shree Ranga N
Bengaluru
Summary
Skilled Team Leader & credit operations and account management. Top strengths in data analysis, time management and both verbal and written communication. Over 6 years of experience supporting financial needs for organizations within Sales & Finance Industry.
Overview
6
6
years of professional experience
Work History
Commercial Sales Executive
Asian Paints Ltd
Bengaluru
05.2023 - Current
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Conducted credit reviews on corporations to assess financial conditions.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Assessed customer credit files regularly to review receivables.
- Collected and organized loan documents before submission to underwriting.
- Prepared budgets and approved budget expenditures.
- Supported sales team members to drive growth and development.
Operations Representative
Concentrix Daksh Services India Pvt Ltd
Bengaluru
06.2021 - 04.2023
- Kept comprehensive logs tracking compliance documents and tasks to contribute to achieve conformity with company policies and client expectations.
- Escalate to the right time for resolving the query in a timely manner.
- Process refunds, cancellations, and foreclosures.
- Reviewed and evaluated standard responses.
- Observed staff performance and evaluated metrics to assess work quality, meeting individually with employees to conduct regular reviews and discuss approaches to improvement.
- Led analysis of key production metrics in KYC to develop executive summaries and suggest procedural modifications to optimize productivity.
Team Leader (Customer Service - Lending)
Resilient Innovations Pvt Ltd - BharatPe
Bengaluru
11.2019 - 05.2021
- Assigned projects and distributed tasks to team members as per area of expertise.
- Driving business for loans in Bengaluru, Tumkur, Mysore, Mangalore, and Chennai.
- Manage a team of analysts performing KYC reviews.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Maintaining quality standards (90% and above) for the KYC reviews undertaken.
- Route qualified opportunities to the appropriate sales executives for further development and closure.
- Held monthly meetings with associates to provide constructive feedback on performance.
- Assist in daily pipeline management to include monitoring the following reports: Projected to Close, Timeline Exception, Loan Approval Conditions.
- End-to-end process responsibility and being in control of end-of-day reports, cut-offs, and critical intraday reports.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Sr. Back-end Executive
HDFC Bank - DSA
Bengaluru
07.2018 - 10.2019
- Verified client financial information to determine creditworthiness and loan eligibility.
- Analyzed applicant's financial and credit status, evaluating assets and risk to determine loan feasibility.
- Answered customer inquiries involving rates, products, and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Recommended loan approvals and denials based on customer loan application reviews.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Resolved customer complaints by escalating calls to the proper department.
- Handled inbound telephone calls from interested customers.
- Met with applicants to obtain information for loan applications and answer questions about processes.
Education
Bachelor of Commerce -
Mysore Basavaiah Residential Degree College
Davangere06-2018
Skills
- Channels and Distribution Knowledge
- Team Collaboration and Leadership
- Credit Reports
- Loan Servicing
- Customer Service
- Data Analysis
- Complaint Handling
Timeline
Commercial Sales Executive
Asian Paints Ltd
05.2023 - Current
Operations Representative
Concentrix Daksh Services India Pvt Ltd
06.2021 - 04.2023
Team Leader (Customer Service - Lending)
Resilient Innovations Pvt Ltd - BharatPe
11.2019 - 05.2021
Sr. Back-end Executive
HDFC Bank - DSA
07.2018 - 10.2019
Bachelor of Commerce -
Mysore Basavaiah Residential Degree College