Shreya Chabbra
Customer Support Associate
Barabanki
Summary
Professional with strong experience in customer support, prepared for this role. Skilled in conflict resolution, communication, and technical troubleshooting. Focused on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable and approachable, with knack for building rapport and resolving client issues efficiently.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Support Associate
StarTek
04.2024 - 01.2025
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
Customer Support Associate
Techno Task Business Solutions
03.2022 - 03.2024
- Boosted customer retention rates by providing exceptional support through email interactions.
- Provided rider support on refunds, posted feedback and policy changes.
- Played an instrumental role in updating and maintaining the company''s knowledge base to ensure easy access to accurate and current information for both customers and support staff.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
Education
High School (10th) -
Young Stream Academy Inter College
Barabanki 04.2001 -
Intermediate (12th) -
Young Stream Academy Inter College
Barabanki 04.2001 -
Bachelor of Commerce -
Sagar Institute of Technology And Management
Barabanki 04.2001 -
Skills
Problem-solving abilities
Active listening
Call management
Online chat support
Report preparation
Email Support
Timeline
Customer Support Associate
StarTek
04.2024 - 01.2025
Customer Support Associate
Techno Task Business Solutions
03.2022 - 03.2024
High School (10th) -
Young Stream Academy Inter College
04.2001 -
Intermediate (12th) -
Young Stream Academy Inter College
04.2001 -
Bachelor of Commerce -
Sagar Institute of Technology And Management
04.2001 -
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