Shreya Das
Quality Analyst, Customer Service Associate
Kolkata
Summary
Enthusiastic Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Calls and training in Customer Service. Motivated to learn, grow and excel in BPO and BPS Industry
Overview
3
3
years of professional experience
3
3
Languages
Work History
Quality Analyst
Endeavors Zest Solutions Pvt Ltd
Kolkata, WB
10.2021 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Administered internal quality audits and assessed results to inform corrective action measures.
- Created and revised procedures, checklists and job aids to reduce errors.
Customer Service Representative
Cymatics Information and Technologies Pvt Ltd
Kolkata, WB
09.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Education
Higher Secondary - Arts
Carmel High School
Kolkata, WBSkills
Quality Improvement
Data analysis
Training implementation
Timeline
Quality Analyst
Endeavors Zest Solutions Pvt Ltd
10.2021 - Current
Customer Service Representative
Cymatics Information and Technologies Pvt Ltd
09.2019 - 10.2021
Higher Secondary - Arts
Carmel High School