Shreya Shetty
Operations Manager
Bangalore
Summary
Motivated operations management professional with a strong desire to drive organizational success and personal growth. Demonstrated expertise in operations management and quality management, with a proven track record of excelling in these roles. Recognized for collaborative approach and effective problem-solving for customers. Seeking opportunities to leverage potential and capabilities to achieve organizational objectives and continue professional development.
Overview
20
20
years of professional experience
Work History
Plant Administration, Import Export Manager
CORRUSEAL GROUP
5 2023 - Current
- Oversaw daily administrative operations of the plant, ensuring smooth and efficient functioning of all activities
- Managed plant records, including inventory, production schedules, and maintenance logs, to ensure accurate and timely reporting
- Coordinated with various departments such as production, maintenance, and quality assurance to streamline operations and resolve any issues
- Developed and implemented administrative policies and procedures to enhance plant efficiency and compliance with regulatory standards
- Supervised administrative staff, including training, scheduling, and performance management to ensure high levels of productivity and morale
- Coordinated with suppliers, freight forwarders, customs brokers, and other stakeholders to facilitate smooth and efficient movement of goods
- Developed and implemented strategies to optimize supply chain operations, reduce costs, and improve delivery times
- Monitored and maintained accurate records of shipments, customs documentation, and inventory levels
- Negotiated contracts and agreements with suppliers and logistics providers to secure favorable terms and conditions
- Handled any issues related to customs clearance, freight discrepancies, and shipment delays, ensuring prompt resolution.
Operations Manager
Dream Africa schools
03.2020 - 05.2023
- Operations Management for 19 branches with 4000 children, staff over one hundred under supervision
- Inventory Management, School Transport Management, School Maintenance Management, School Security Management
- Key member of the disciplinary committee
- Recruiting and onboarding employees.
Volunteer Service - NGO
Indian Women Association
01.2012 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Team Supervisor/Assistant Manager/Quality Manager
C-Cubed Solutions Pvt Ltd
12.2006 - 06.2009
- Worked as end-to-end manager (recruitment – online floor training)
- Worked with medical billing company as Team Supervisor, Assistant Manager, AR Associate and Process Trainer and quality analyst
- The company provides client supports for US physicians and hospitals
- I handled more than 64 medical facilities in various states of the USA
- Managed a team of 70 associates
- Review unpaid claim history, analyze claims & follow up with Insurance companies on behalf of physicians and hospitals
- Played a main role in signing a contract with the client by giving the presentation with the Analyze and update the Case Info qualitatively and accurately
- Played a significant role in the recruitment of new associates in the team.
Process Associate, Process Trainer, and Quality Manager
Omega Health Management Services Pvt Ltd
03.2005 - 12.2006
- Promoted and worked as process trainer for new associates
- Worked in the outbound process making calls to US Insurance companies on behalf of the provider
- Joined as process associate working on unpaid claims.
AR-Executive
Perot system (Vision Healthsource)
04.2004 - 03.2005
- Worked as process associate
- Working on unpaid claims
- Making outbound calls to the USA.
Education
Diploma in Tally - Tally accounting
Harvest University
Bachelor in Computer Application - Computer Science
Bangalore University
Bangalore, IndiaSkills
Knowledge on Windows, and Mac
Knowledge on MS Word, Excel, PowerPoint, Project and Vision
Positive attitude
Communication
Teamwork
Self-management
Willingness to learn
Thinking skills
Problem-solving
Embracing change
Resilience
Accomplishments
- Awarded and appreciated for excellent team player in all my previous companies
- Received client appreciation from US Clients.
- Recognition for best process trainer
- Awarded for best behavior and most organized person.
Languages
English
Kannada
Hindi
Tamil
Telugu
Malayalam
Volunteer Experience
Indian Women Association, Kampala, UG, 03/01/14, 2022, Media and Coverage, Liaise with Uganda Corporate Companies to raise funds for NGO activities, Create Presentations and media materials for high-level meetings with Government Officials and others, Administer Social Media sites for IWA, Creating Graphics, Posters for IWA events, IWA membership management, IWA event management
Timeline
Operations Manager
Dream Africa schools
03.2020 - 05.2023
Volunteer Service - NGO
Indian Women Association
01.2012 - 01.2019
Team Supervisor/Assistant Manager/Quality Manager
C-Cubed Solutions Pvt Ltd
12.2006 - 06.2009
Process Associate, Process Trainer, and Quality Manager
Omega Health Management Services Pvt Ltd
03.2005 - 12.2006
AR-Executive
Perot system (Vision Healthsource)
04.2004 - 03.2005
Plant Administration, Import Export Manager
CORRUSEAL GROUP
5 2023 - Current
Diploma in Tally - Tally accounting
Harvest University
Bachelor in Computer Application - Computer Science
Bangalore University
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