SHREYA GUPTA
Noida
Summary
Customer-focused professional with 7 years of experience. Expert in enhancing operational efficiency, reducing costs, and boosting productivity through optimization strategies. Capable of managing projects under tight deadlines in high-pressure environments. A strategic thinker and thorough leader dedicated to achieving exceptional results and supporting team growth.
Overview
7
7
years of professional experience
Work History
Associate General Manager- Demand And Supply
livspace
Delhi NCR
03.2025 - 02.2026
- Audited and evaluated incoming leads to ensure quality, accuracy, and alignment with business objectives.
- Reviewed and analysed client call recordings to assess communication effectiveness and expectation setting.
- Segmented customers accurately based on budget, property type, and scope of interior work.
- Allocated leads to appropriate interior design segments to optimize conversions and resource utilization.
- Assessed property value and feasibility to define realistic interior solutions and pricing expectations.
- Ensured alignment between demand and supply by optimizing lead flow across sales and design teams.
- Identified gaps in lead qualification and customer understanding, driving process improvements.
Associate General Manager- sales
LIVSPACE
Noida
02.2024 - 10.2024
- Directed P&L management for a cohort of 5 business mangers and 32 designers, analyzing financial reports to identify cost-saving opportunities; reduced annual expenditures by 10% through strategic budget reallocation and resource allocation.
- Recruited and trained a team of 5 talented individuals to enhance business performance, resulting in exceptional customer service experiences facilitated by a group of 5 knowledgeable business managers.
- Planned seamless implementation of central programs through effective teamwork with senior executives.
- Developed a strong foundational team that supported Livspace's vision and facilitated seamless collaboration across departments such as Process, Marketing, Product, Category, and Operations.
- Led over 100+ projects to enhance cost efficiency and optimize sales funnel performance.
Business Manager Sales
Livspace
Hyderabad
08.2022 - 02.2024
- Led the tracking and optimization of sales metrics, such as lead conversion rate and sales cycle efficiency.
- Achieved monthly sales targets 12-15 projects, with innovative presentations and product demonstrations that captivated clients; maintained an impressive 70% client satisfaction rating throughout the sales process.
- Cultivated strong client relationships through regular engagement and personalized service, resulting in a 15% increase in CSAT.
- Assessed existing skills of 5 team members and introduced customized training programs, effective reward strategies and performance mentoring resulted in refined proficiency and sales techniques by 15%.
Senior Interior Designer
Livspace
Hyderabad
04.2021 - 07.2022
- Conducted regular meetings and conferences with 50+ clients to assess and fulfill clients needs and expectations.
- Shared feedback on design errors to a 3-member team, leading to enhanced sales and design abilities.
- Enhanced design quality across 30+ projects by implementing user-centered design principles, leading to a 25% increase in client satisfaction scores and a 15% rise in retention and referral business within one year.
- Implemented and tracked key performance indicators (KPIs) for sales and design, highlighting valuable insights that refined strategies leading to increased conversion rates with 3 designers.
Senior Architect
Ikraft Interiors
Hyderabad
02.2020 - 04.2021
- Initiated comprehensive market analysis to assess potential partnerships and new market entry, identifying three strategic alliances that projected to increase annual revenue.
- Managed daily operations, overseeing employee training, development, contract negotiations, production planning with 20+ team members in residential interiors.
- Conducted comprehensive risk assessments for five new initiatives, identifying potential issues and implementing mitigation strategies that accelerated 90% on-time deliverable completion across all projects within the timelines.
Architect
W-design studio
Hyderabad
06.2019 - 01.2020
- Orchestrated in-depth discussions with 20+ B2B clients to capture detailed project requirements, refining project scope and increasing overall project success rates by 30% through enhanced clarity and alignment.
- Designed and executed digital presentations for B2B ventures, incorporating finish selections, furnishings, and fixtures within specified budgets.
Education
B.Arch -
Dignity College Of architecture
Skills
- People management
- Architecture
- Interior design
- Microsoft Office
- Autocad, Sketchup
- Strategic planning
- Customer relationship management (CRM)
- Conversion rate optimization (CRO)
- Teamwork and collaboration
Activities
- Freelance architect in New Folder Architects, Durg, Chhatishgarh
- Freelance architect in KD Architects, Delhi, NCR
Languages
English
Proficient
C2
Hindi
Proficient
C2
Accomplishments
- Achieved highest CBGMV 13+ as General Manager in 2 months across PAN India, Livspace Home Interiors
- Achieved highest ever CBGMV 20+ Cr as Business Manager in 11 month, across PAN India, Livspace Home Interiors
- Achieved highest BGMV & CGMV, 400% in a quarter as Interior Designer, across PAN India, Livspace Home Interiors
- Spearheaded the establishment of a new residential vertical, hiring, assembling and leading a team of 20 professionals to drive growth and innovation.
Timeline
Associate General Manager- Demand And Supply
livspace
03.2025 - 02.2026
Associate General Manager- sales
LIVSPACE
02.2024 - 10.2024
Business Manager Sales
Livspace
08.2022 - 02.2024
Senior Interior Designer
Livspace
04.2021 - 07.2022
Senior Architect
Ikraft Interiors
02.2020 - 04.2021
Architect
W-design studio
06.2019 - 01.2020
B.Arch -
Dignity College Of architecture