Shreyansh Srivastava
Technical Process Executive
Greater Noida,UP
Summary
Results-driven Analyst with experience at HCL Tech, specializing in backup monitoring and data center operations. Proficient in ITIL and skilled in cross-functional collaboration, I enhanced SLA adherence and supported strategic decision-making through data analysis. Certified in Microsoft Azure, I excel in project documentation and stakeholder reporting, ensuring timely and accurate deliverables.
Overview
2
2
years of professional experience
Work History
Analyst
HCL Tech
01.2024 - 12.2025
- L1 level of experience in backup monitoring and storage monitoring, VM file system recovery, and data center operation tools.
- Having knowledge of Problem Management, Incident Management, and Change Management.
- Closely worked in SLA adherence with customer handling.
- Good knowledge of ITIL and Active Directory concepts.
- Certified by Microsoft Azure.
- Closely experienced in health monitoring of backup tools like Cohesity and Commvault.
- Collaborated with cross-functional teams to analyze data trends, providing insights that informed strategic decision-making processes.
- Supported project management activities by documenting requirements, facilitating meetings, and ensuring timely completion of deliverables.
- Assisted in the development of reports by collecting and validating data, enhancing the accuracy of information presented to stakeholders.
Education
Bachelor in Computer Application
Kashi Vidyapeeth, Varanasi
05-2025
Skills
Backup monitoring
Data center operations
ITIL framework
Problem management
Incident management
Change management
SLA adherence
Cohesity
Commvault
Strategic decision-making
Project documentation
Health monitoring
Cross-functional collaboration
Stakeholder reporting
MS Excel
Documentation and reporting
Root-cause analysis
Timeline
Analyst
HCL Tech
01.2024 - 12.2025
Bachelor in Computer Application
Kashi Vidyapeeth, Varanasi