Shri Gaba
Process Developer
New Delhi
Summary
Dynamic Process Developer and Customer Service Advisor with a proven track record at Genpact Badshahpur and BT Global Services. Excelled in enhancing production capacity, financial accuracy, and customer satisfaction. Skilled in SAP applications and relationship building, adept at quick learning and effective decision-making under pressure. Achieved significant improvements in process efficiency and client relations.
Overview
5
5
years of professional experience
Work History
Process Developer
Genpact Badshahpur
12.2021 - 04.2024
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Developed new processes for increased production capacity and improved product quality.
- Trained new employees on established processes, ensuring consistent performance across the team.
- Maintained records by imaging invoices, debits, and credits.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Customer Service Advisor
BT Global Services
05.2019 - 12.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
MBA - Banking And Finance
Dr. A.P.J. Abdul Kalam Technical University
04.2001 -
Skills
SAP Application Knowledge
Relationship Building and Rapport
Accounts Receivable Management
Effective Decision-Making Under Pressure
MS Excel
Outlook Management Skills
SAP Application Knowledge
Timeline
Process Developer
Genpact Badshahpur
12.2021 - 04.2024
Customer Service Advisor
BT Global Services
05.2019 - 12.2021
MBA - Banking And Finance
Dr. A.P.J. Abdul Kalam Technical University
04.2001 -
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