Shrihari G
Bangalore
Summary
My goal is to obtain a dynamic, challenging opportunities and to get success in the feed where I can utilize my skills and gain further experience. Seasoned Process Executive with background in streamlining operations and enhancing productivity. Possess strong analytical skills, adept at identifying process inefficiencies and implementing corrective measures. Demonstrated ability to lead teams and drive change, resulting in improved performance and efficiency. Have consistently made impactful contributions to previous organizations by leveraging process improvement strategies.
Overview
2
2
years of professional experience
Work History
Process Executive
Goalcryst india private limited
Bangalore
03.2023 - 08.2025
- Maintained quality control standards by monitoring the performance of process operations.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Pitched in to help with office tasks during busy periods and staff absences.
Wyzmindz solutions private limited
Bangalore
09.2023 - 04.2025
- Responded to customer inquiries via phone, email and chat.
- Led on- and off-site customer support teams across multiple time zones.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Resolved customer issues in a timely manner.
- Promoted additional products or services to meet customers' needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Successfully worked for one year in the U.S. process within the same company, gaining valuable international customer experience. This role allowed me to engage directly with U.S. customers, addressing their needs and providing tailored solutions. I collaborated closely with teams across borders to ensure consistent service quality and enhanced customer satisfaction, leveraging insights to improve in-store customer experiences and drive business results.
Education
PUC - PCMS
Nalanda PU College
Hubballi01.2021
SSLC -
Shri Vivekanand English Medium School
Hubballi, Karnataka01.2019
Skills
- Cross-functional team leadership
- Document preparation
- Compliance management
- Workflow Analysis
- Performance incentives
- Data tracking
- Influencing skills
- Escalation procedures
- Coaching and mentoring
Languages
- English
- Hindi
- Kannada
- Telugu
Extracurricular Activities
I was Captain of my school in my higher education Played Badminton in taluk level Participated in Cultural activities Participated in Cycle racing
Hobbies and Interests
- Playing Cricket and Badminton
- Watching Movies
Disclaimer
I hereby declared that the information furnished above is true to the best of my knowledge and belief.
Timeline
Wyzmindz solutions private limited
09.2023 - 04.2025
Process Executive
Goalcryst india private limited
03.2023 - 08.2025
PUC - PCMS
Nalanda PU College
SSLC -
Shri Vivekanand English Medium School
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