Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
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Shrijit Mondal

Hyderabad

Summary

With a proven track record at Cognizant for optimizing digital tracking solutions, I excel in Google Analytics and strong communication, ensuring seamless digital experiences. My background as a Senior Quality Analyst at Sutherland Global highlights my ability to enhance data accuracy and client satisfaction, driving significant improvements in campaign performance.

Overview

9
9
years of professional experience

Work History

SENIOR PROCESS EXECUTIVE

COGNIZANT
Hyderabad
05.2025 - Current
  • As a Senior Process Executive working with Google's Technical Solutions Team and specializing in tag implementation, I am responsible for managing and optimizing the technical setup of digital tracking solutions.
  • My role involves ensuring accurate tag implementation across various platforms, troubleshooting technical issues, and collaborating with cross-functional teams to deliver seamless digital experiences
  • With expertise in Google Tag Manager, Google Analytics, and Google Ads, I help streamline tracking processes, enhance data accuracy, and provide technical solutions to meet client requirements, ultimately driving improved campaign performance and insights.
  • Acted as the interim team lead, overseeing quality analysis functions.
    Facilitated training for new hires to maintain seamless operations throughout the process.
  • Resolved issues arising from process changes in a timely manner.
  • Prepared detailed reports and presentations for senior management, summarizing project outcomes and ROI.
  • Led process optimization initiatives, resulting in an increase in efficiency across key operations.

SENIOR QUALITY ANALYST

SUTHERLAND GLOBAL
Hyderabad
11.2022 - 03.2023
  • Worked to support the senior creative staff with day-to-day tasks
  • Wrote daily reports for accountability and quality assurance
  • Participated in Quality Management and Quality Performance enhancing activities
  • Met all safety compliance standards and ensured the quality of our products
  • Created analysis and performance reports for management teams to review

QUALITY ANALYST

TATA CONSULTANCY SERVICE
Kolkata
02.2021 - 11.2022
  • Followed policies and procedures are related to application methods and quality standards at all times
  • Aimed to achieve high levels of productivity and quality results
  • Recorded inspection results and prepared detailed reports
  • Utilized excellent listening skills that lead to positive communication with clients

CUSTOMER SERVICE EXECUTIVE

WIPRO
Kolkata
12.2018 - 02.2020
  • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
  • Provided customers with quality assistance through phone calls, emails, and internet chats
  • Built a strong working knowledge of company procedures and protocols
  • Accurately verified information and updated information databases as necessary
  • Remained flexible, adaptable, and committed to success
  • Worked productively to determine the needs of customers and fast-track solutions to those needs

COOK 1

MARRIOTTS INTERNATIONAL
Grapevine
06.2016 - 10.2018
  • Worked as a Line Cook in a fast-paced restaurant
  • Safely stored food items, and keeping inventories
  • Handled food with cleanliness and care
  • Continually aim to be inspired by dishes from various cultures
  • Made sure food at my station was ready before needed
  • Went to work every day with a personal drive and dedication to excellence

Education

MBA - Distance

Liverpool John Moores University
Liverpool
07.2023

B.SC - CATERING SCIENCE

Bharathiar University
Coimbatore
04.2016

Higher Secondary -

Army Public School
Kolkata
01.2013

Class 10 -

Army Public School
Kolkata
01.2011

Skills

  • Microsoft Office
  • Google Ads
  • Google Analytics
  • Google Tag Manager
  • Quality Analyst
  • Customer support
  • Multiple CMS specialists
  • Strong communication skills

Hobbies and Interests

  • Cooking
  • Traveling
  • Photography

Languages

  • English
  • Hindi
  • Bengali

Personal Information

Date of Birth: 04/15/93

Timeline

SENIOR PROCESS EXECUTIVE

COGNIZANT
05.2025 - Current

SENIOR QUALITY ANALYST

SUTHERLAND GLOBAL
11.2022 - 03.2023

QUALITY ANALYST

TATA CONSULTANCY SERVICE
02.2021 - 11.2022

CUSTOMER SERVICE EXECUTIVE

WIPRO
12.2018 - 02.2020

COOK 1

MARRIOTTS INTERNATIONAL
06.2016 - 10.2018

MBA - Distance

Liverpool John Moores University

B.SC - CATERING SCIENCE

Bharathiar University

Higher Secondary -

Army Public School

Class 10 -

Army Public School

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Shrijit Mondal