SHRIKANT SHARMA
Ghaziabad
Summary
Pursued continuous development opportunities to advance expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions.
Overview
4
4
years of professional experience
Work History
Deputy Manager
Kotak Mahindra Bank
Ghaziabad
11.2025 - Current
- Assisted in daily operations and tasks for efficient workflow.
- Maintained communication with customer's to ensure satisfaction and address inquiries.
- Worked closely with customers to understand needs and resolve diverse issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Sales Officer
Hdfc Bank
12.2023 - 10.2025
- Processed customer inquiries and resolved issues related to accounts efficiently.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
Relationship Executive
Housing Development Bank
03.2022 - 12.2023
- worked as a relationship executive in QR code and POS machine department
- Generated leads through targeted outreach and relationship building.
- Conducted market research to identify potential clients and opportunities.
- Collaborated with sales teams to enhance lead qualification processes.
Education
Graduation in Arts
Rajkiya Kanya Mahavidyalaya
Skills
- Customer relationship management
- Sales strategy development
- Business communication
- Lead generation
- Customer engagement
- Problem solving
Timeline
Deputy Manager
Kotak Mahindra Bank
11.2025 - Current
Sales Officer
Hdfc Bank
12.2023 - 10.2025
Relationship Executive
Housing Development Bank
03.2022 - 12.2023
Graduation in Arts
Rajkiya Kanya Mahavidyalaya