
Over 9 years of expertise in tours and travel operations, specializing in outbound Europe travel and branch management. Proven ability in coordinating remote travel operations and managing vendor relationships. Extensive experience in planning international itineraries and handling corporate leisure and VIP travel engagements. Proficient in logistics coordination for reservations and maintaining strong customer relationships.
• Managed end-to-end Europe outbound travel operations, including reservations and logistics coordination.
• Worked closely with European DMCs, Travel Guides, and hotel partners.
• Supported remote workflows across time zones, and handled customized travel requests.
• Strengthened vendor coordination, and improved operational consistency.
• Maintained strong client engagement through proactive service delivery.
• Managed branch operations, including customer servicing and travel planning.
• Supported marketing initiatives, and supervised team activities.
Enhanced service delivery approach during a challenging business phase.
• Managed inbound and outbound travel portfolios for corporate and leisure clients.
• Delivered customized travel planning, including ticketing and tour costing.
• Managed reservations, itinerary preparation, and outbound travel planning.
• Built repeat customer relationships through personalized travel planning.
Delivered customized leisure travel planning and end-to-end booking support.
• Developed a referral-driven client base through strong service delivery.