Shrishti Rathore
Vadodara
Summary
Banking professional with over three years of experience in customer service and financial risk management. Proven track record in resolving customer inquiries and maintaining strong client relationships. Expertise in quantitative analysis, regulatory compliance, and predictive modeling. Recognized for effective communication and strategic planning skills that enhance customer satisfaction and mitigate risks.
Overview
8
8
years of professional experience
Work History
Senior Executive
BARODA GLOBAL SHARED SERVICE WHOLLY OWNED BY BANK OF BARODA
Vadodara
01.2023 - 09.2024
- Exhibit substantial knowledge in transaction monitoring, fraud oversight, reconciliation practices, internal ombudsman issues, and adeptness with banking applications, including NEFT, digital banking, and Finacle.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Identified the needs of customers promptly and efficiently.
- Handled customer inquiries and complaints demanding management-level intervention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Delivered leadership, insight, and mentorship to newly hired employees, improving understanding of various company programs.
- Conducted regular one-on-one meetings with employees to assess performance and priorities while delivering constructive feedback.
- Executed system analysis and testing to pinpoint and rectify technical issues or inefficiencies.
- Recognized for outstanding performance within squad as year superstar, receiving multiple accolades
Banking Officer (executive)
Standard Chartered Bank GBS
Chennai
04.2019 - 09.2020
- Addressed customer inquiries, delivering information regarding bank accounts, policies, products, and services.
- Oversee and validate transactions to ensure compliance with established quality standards.
- Executed data entry to refresh customer files and process transactions, including money transfers, deposits, and withdrawals.
- Addressed the escalated complaint through a thorough investigation and correction of service-related problems. Provided exceptional quality and professional service to clients.
- Leveraged cross-selling and up-selling opportunities.
- Complaint regarding CASA, CREDIT CARD, TERM DEPOSIT department.
- Conducted analysis and execution of orders, determining responses to departmental inquiries and delivering professional, high-quality service to clients.
Internship Trainee Technician
Chaitanya Medical Centre
Visakhapatnam
01.2017 - 02.2017
- Completed internship focused on diagnosis and treatment of urinary infections under Dr. N.R.K. Rao.
- Collaborated with experienced lab technician to support efficient testing and analysis.
- Examined and clarified generated test report, sharing findings with medical professionals to facilitate diagnosis and treatment decisions.
- Supervised intake, labeling, and processing of blood and urine samples, maintaining strict handling standards and facilitating timely delivery to different laboratory areas for analysis.
Education
M.Sc. - BIOTECHNOLOGY
Women Christian College
chennai, Tamil Nadu05.2018
B.Sc. - LIFE SCIENCE
Gayatri Vidya Parishad Degree College
Viskhapatnam, Andhra Pradesh05.2016
SCIENCE - CBSE
KendriyaVidyalaya
NAD Karanja, Mumbai05.2013
Skills
- Customer service support
- Banking applications
- Fraud oversight and transaction monitoring
- Excel and Outlook
- Employee training
- Quality assurance
Accomplishments
- Employee of the Year, and six appreciations within six months
Languages
Hindi
First Language
English
Proficient (C2)
C2
Gujarati
Beginner (A1)
A1
Timeline
Senior Executive
BARODA GLOBAL SHARED SERVICE WHOLLY OWNED BY BANK OF BARODA
01.2023 - 09.2024
Banking Officer (executive)
Standard Chartered Bank GBS
04.2019 - 09.2020
Internship Trainee Technician
Chaitanya Medical Centre
01.2017 - 02.2017
M.Sc. - BIOTECHNOLOGY
Women Christian College
B.Sc. - LIFE SCIENCE
Gayatri Vidya Parishad Degree College
SCIENCE - CBSE
KendriyaVidyalaya
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