Shriya Arora

Tata Communications

Product Manager - CDN, Streaming, Cloud Security
06/2020 - Present

• Spearheaded pre-sales technical activities, driving customer adoption of CDN, media delivery, and security solutions.
• Managed end-to-end pre-sales lifecycle, including customer needs assessment, solution mapping, demonstrations, POCs, and post-sales support.
• Collaborated with sales and marketing teams to create compelling proposals, technical recommendations, and risk assessments.
• Engaged in key account management, supporting revenue growth through strategic solutions and superior service delivery.
• Provided technical consultation, ensuring seamless integration of solutions aligned with customer business objectives.
• Developed and executed product strategies by conducting market research and collaborating with cross-functional teams.
• Specialized in Web Application Firewall (WAF), DDoS mitigation, cybersecurity solutions, and bot management, ensuring secure digital experiences.

• Troubleshot and analysed issues pertaining to Cloud Storage, RTMP Stream Packaging, HLS/HDS/DASH Streaming, Microsoft Azure via Akamai CDN, Web Application Products
• Successfully re-designed & optimized Internal Search Process; managing strategic internal projects
• Liaised with Technical Teams of clients to provide post-sales technical assistance; conducted complex Data Analysis after carefully examining interactions with clients
• Conducted KT Sessions for the Technical Team & new joiners
• Supervised team of 3 as KCS Coach; addressed technical escalations from TSE's and resolved issues of Akamai Control Center

• Recognized multiple times with Xtra Miles and The Most Valuable Player awards for exceptional project execution, demonstrating outstanding troubleshooting and debugging expertise in resolving website tagging issues using developer tools
• Redesigned and optimized internal search, improving efficiency and accessibility of critical information
• Played crucial role in ensuring multiple seamless integration and successful deployment of new infrastructure components
• Developed and published valuable knowledge base articles, empowering employees with accessible resources for enhanced productivity