Summary

Overview

Work History

Education

Skills

Soft Skills

Capabilities

Timeline

Sairamakrishnen Jayaprakash

Chennai

Summary

An achievement driven management professional, believes in an ownership mindset and agile approach towards creating and delivering seamless process and services. Looking forward new opportunities and improve skills based on changing technologies and working standards.

Overview

5

5

years of professional experience

Work History

Service Delivery Executive

TATA COMMUNICATIONS

11.2019 - Current

Provided service delivery of network operations, as per defined SLA with customer, ensuring user satisfaction.
Processed 8-10 cases per day from 6 different clients accounts on daily basis, scheduling projects with arrangement of engineer and PIM via ServiceNow.
Process engagement with CAB members, validating project implementation steps, assessing risk, user impact to get approved.
Create and deliver overall project reports on weekly, monthly basis using MS-Excel.
Track and monitor daily updates of activities for reporting.
Supported new client accounts every quarter, resulted in improvement of productivity up to 20%.
Recognized by Clients and management on supporting expedite activities.
Lead conversations with stakeholder and engineers on tech enhancements and journey changes for efficient delivery of service.

Education

BACHELOR OF ENGINEERING - Computer Science

Rajalakshmi Institute of Technology

Chennai

05.2019

Skills

IT Service Management
MS-Office
ServiceNow ITSM
Project Scheduling

Service Delivery
Program Evaluation
Quality Management
Service Level Management

Soft Skills

Interpersonal communication
Ownership
Conflict Management

Capabilities

SQL
HTML/ CSS

Timeline

Service Delivery Executive

TATA COMMUNICATIONS

11.2019 - Current

BACHELOR OF ENGINEERING - Computer Science

Rajalakshmi Institute of Technology