ISHANI NANDI
Service Delivery Executive in Education Sector
Kolkata
Summary
Highly motivated Service Delivery & Operations Executive with 3+ years of experience in customer service, MIS, logistics, and student support. Adept at handling operational efficiency, tracking performance, and ensuring a high level of customer satisfaction. Proven ability to resolve customer concerns and optimize service delivery.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
3
3
Languages
Work History
Service Delivery Executive
Aakash Institute
12.2023 - Current
- Manage and coordinate 2200+ students as a Batch Coordinator, ensuring smooth academic operations, optimized scheduling, and efficient class management
- Organize and conduct PTM (Parent-Teacher Meetings) to facilitate constructive discussions regarding student progress, academic concerns, and necessary interventions
- Analyze student performance and attendance to identify trends, address challenges, and implement performance improvement strategies
- Arrange psychologist sessions for students based on their individual needs to enhance emotional well-being and academic performance
- Ensure smooth operations and student support services
- Address student queries and concerns promptly and professionally
- Maintain high customer satisfaction through effective communication
- Track and report performance against set targets
- Ensure adherence to company policies and procedures
- Effectively handle customer complaints and improve service delivery
MIS & Operations Executive
Teknoplaza (Sony Service Centre)
10.2020 - 11.2023
- Managed logistics and vendor coordination to ensure timely service completion
- Handled customer data management and new customer registrations
- Created and maintained MIS reports for performance tracking
- Managed customer complaints and facilitated timely resolution
- Assisted in office administration and process optimization
Education
B.Com -
Acharya Girish Chandra Bose College (Calcutta University)
Class XII - undefined
Calcutta Public School
Class X - undefined
Calcutta Public School
Skills
- Service Delivery & Customer Support
- Operations & Administration
- Vendor & Logistics Management
- MIS & Data Analysis
- Communication & Problem-Solving
- Team Coordination & Performance Reporting
- MS Teams
- MIS
- ERP
- MS Excel
- MS Word
- PowerPoint
- Google Track Sheet
- Time management
- Multitasking
- Data management tools
- Analytical skills
- Problem-solving skills
- Customer relationship management
- Issue resolution
- Team-oriented environments
Websites
Extra-Curricular Activities
Certified Artist - Completed a 6-year art certification course from Kala Mandir. YouTube Content Creator - Manages a drawing and art channel. Recitation Expert - 3 years of experience in public speaking & recitation.
It Knowledge - Technical Proficiency
- MS Teams
- MIS
- ERP
- MS Excel
- MS Word
- PowerPoint
- Expert in Google Track Sheet
Personal Information
- Date of Birth: 01/15/98
- Gender: Female
- Marital Status: Unmarried
Disclaimer
I hereby declare that all the information provided above is true and correct to the best of my knowledge.
Timeline
Service Delivery Executive
Aakash Institute
12.2023 - Current
MIS & Operations Executive
Teknoplaza (Sony Service Centre)
10.2020 - 11.2023
Class XII - undefined
Calcutta Public School
Class X - undefined
Calcutta Public School
B.Com -
Acharya Girish Chandra Bose College (Calcutta University)
Similar Profiles
Suman RanaSuman Rana
Counselor at Aakash InstituteCounselor at Aakash Institute
Siddharth SobtiSiddharth Sobti
Senior Business Development Manager at Aakash InstituteSenior Business Development Manager at Aakash Institute
Arka MaitiArka Maiti
Chemistry Faculty at Aakash InstituteChemistry Faculty at Aakash Institute