Sairamakrishnen Jayaprakash
Change Management Executive
Chennai,Tamilnadu
Summary
An achievement driven management professional, believes in an ownership mindset and agile approach towards creating and delivering seamless process and services. Looking forward new opportunities and improve my skills based on changing technologies and working standards.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Service Delivery Executive
TATA COMMUNICATIONS
Chennai
11.2019 - Current
- Provide service based on networking configuration, to meet user specification and process as per agreed SLA.
- Ensuring mutual alignment with vendors on the exact client requirement.
- Scheduling the project with arrangement of engineer and PIM via web portals.
- Process engagement with Change management forcasting the project implementation steps and its impact on users getting necessary approvals according to SLA's.
- Leading conversations with stakeholder and engineers on tech enhancements and journey changes for efficient delivery of the service.
- Tracking activity updates for process monitoring and reporting
- Conducted regular reviews of operations and identified areas for improvement.
- Used conflict resolution skills to resolve key issues between client, determining the expected tech delivery.
Education
BACHELOR OF ENGINEERING - Computer Science And Engineering
06.2015 - 05.2019
Skills
Program Management
Service delivery
ServiceNow
Networking Operations
Project Scheduling
MS-Office
Change Management
Quality control
Interpersonal Communication
Achievements
- Recognized by management for handling Customers efficiently.
- Recognized by Client, on supporting expedite activities.
Timeline
Service Delivery Executive - TATA COMMUNICATIONS
11.2019 - Current
Rajalakshmi Institute of Technology - BACHELOR OF ENGINEERING, Computer Science And Engineering
06.2015 - 05.2019