Summary
Overview
Work History
Education
Skills
Achievements
Timeline

Sairamakrishnen Jayaprakash

Change Management Executive
Chennai,Tamilnadu

Summary

An achievement driven management professional, believes in an ownership mindset and agile approach towards creating and delivering seamless process and services. Looking forward new opportunities and improve my skills based on changing technologies and working standards.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Service Delivery Executive

TATA COMMUNICATIONS
Chennai
11.2019 - Current
  • Provide service based on networking configuration, to meet user specification and process as per agreed SLA.
  • Ensuring mutual alignment with vendors on the exact client requirement.
  • Scheduling the project with arrangement of engineer and PIM via web portals.
  • Process engagement with Change management forcasting the project implementation steps and its impact on users getting necessary approvals according to SLA's.
  • Leading conversations with stakeholder and engineers on tech enhancements and journey changes for efficient delivery of the service.
  • Tracking activity updates for process monitoring and reporting
  • Conducted regular reviews of operations and identified areas for improvement.
  • Used conflict resolution skills to resolve key issues between client, determining the expected tech delivery.

Education

BACHELOR OF ENGINEERING - Computer Science And Engineering

Rajalakshmi Institute of Technology, Chennai
06.2015 - 05.2019

Skills

    Program Management

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Achievements

  • Recognized by management for handling Customers efficiently.
  • Recognized by Client, on supporting expedite activities.

Timeline

Service Delivery Executive - TATA COMMUNICATIONS
11.2019 - Current
Rajalakshmi Institute of Technology - BACHELOR OF ENGINEERING, Computer Science And Engineering
06.2015 - 05.2019

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Sairamakrishnen JayaprakashChange Management Executive