K SHRUTHI
Business Development|Sales|operations|Recruitment
Hyderabad,TS
Summary
Results-driven professional with 5+ years of experience in Customer Service, Sales, and Business Development. Skilled in handling customer interactions, resolving issues, and improving service quality. Strong communication, problem-solving, and relationship management abilities. Currently learning Microsoft Excel for data analysis and reporting.
Results-oriented professional with extensive leadership experience in high-stakes environments.
Overview
13
13
years of professional experience
Work History
Senior Process Executive (Customer Service)
Cognizant Technology Solutions India Pvt. Ltd.
12.2025 - 04.2026
- Handled customer queries and resolved issues efficiently
- Performed data validation, accuracy checks, and content moderation
- Ensured compliance with quality standards and company policies
- Collaborated with internal teams for faster resolution
- Maintained high accuracy in data and reporting
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Customer Service Representative
HSBC
11.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Senior Customer Representative
Synchrony
11.2021 - 05.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Business Development Manager
Quess Corp
02.2021 - 11.2021
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Counsellor
Kisan Mitra Helpline
04.2018 - 07.2019
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Process Associate
Genpact
09.2013 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
B.Sc -
Dr. B.R. Ambedkar Open University
Hyderabad06-2017
Skills
Customer Service
Communication
Problem Solving
Microsoft Excel (Learning)
Timeline
Senior Process Executive (Customer Service)
Cognizant Technology Solutions India Pvt. Ltd.
12.2025 - 04.2026
Customer Service Representative
HSBC
11.2022 - 03.2023
Senior Customer Representative
Synchrony
11.2021 - 05.2022
Business Development Manager
Quess Corp
02.2021 - 11.2021
Counsellor
Kisan Mitra Helpline
04.2018 - 07.2019
Process Associate
Genpact
09.2013 - 01.2015
B.Sc -
Dr. B.R. Ambedkar Open University
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Place: Hyderabad
Date: ____________
Signature
Shruthi K