Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Executive (International Process)
Ileads Auxilliary Services Pvt Ltd
02.2024 - 07.2025
Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Communicated effectively with team members to ensure timely response times for customers.
Tracked customer complaints and followed up to ensure resolution was achieved.
Resolved customer complaints in a timely manner while maintaining professional attitude.
Performed follow-up calls to customers regarding their inquiries or orders.
Developed strong relationships with customers by providing knowledgeable advice on products and services.
Ensured that all customer queries were handled quickly and professionally.
Customer Service Representative
IEnergizer
Noida Sector-60
12.2021 - 09.2022
Developed positive relationships with customers through friendly interactions.
Gathered customer feedback through surveys and used the data to improve customer service.
Conducted regular follow-up calls with customers after resolving their issues.
Provided accurate information about products and services to customers.
Maintained a high level of professionalism when dealing with difficult customers.
Education
Bachelor of Arts - English
Delhi University
10.2020 - 06.2023
Bharti Public School
Skills
Customer service
Order management
Complaint resolution
Data analysis
Customer relationship management
Effective communication
Problem solving
Time management
Professional demeanor
Hobbies
Singing song and listening to different genres
Writing journal
Reading books
Timeline
Customer Service Executive (International Process)