Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Nishu Kumari

Summary

Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

4
4
years of professional experience
2023
2023
years of post-secondary education

Work History

Customer Service Executive (International Process)

Ileads Auxilliary Services Pvt Ltd
02.2024 - 07.2025
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Ensured that all customer queries were handled quickly and professionally.

Customer Service Representative

IEnergizer
Noida Sector-60
12.2021 - 09.2022
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Bachelor of Arts - English

Delhi University
10.2020 - 06.2023

Bharti Public School

Skills

  • Customer service
  • Order management
  • Complaint resolution
  • Data analysis
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Time management
  • Professional demeanor

Hobbies

  • Singing song and listening to different genres
  • Writing journal
  • Reading books

Timeline

Customer Service Executive (International Process)

Ileads Auxilliary Services Pvt Ltd
02.2024 - 07.2025

Customer Service Representative

IEnergizer
12.2021 - 09.2022

Bachelor of Arts - English

Delhi University
10.2020 - 06.2023

Bharti Public School
Nishu Kumari